INS Survey Identifies Key Network Operations Center Issues Facing Large-Scale Organizations
PR Newswire - January 13, 1998 16:31
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SUNNYVALE, Calif., Jan. 13 /PRNewswire/ -- International Network Services
(Nasdaq: INSS), a worldwide provider of services and solutions for complex
enterprise networks, unveiled the results of its latest industry survey
focused on the Network Operation Center (NOC) issues facing large-scale
organizations. For the purposes of this survey, INS defined a Network
Operations Center as the combination of organization structures, staffing,
processes, technology products and tools, and service providers used to
provide reliable operational service levels to end-users of multi-vendor,
heterogeneous, distributed networks.
The increasing complexity and importance of today's communication networks
and distributed systems has moved organizations to build more sophisticated
NOCs to oversee their rapidly expanding network environments. INS found that
only 31% of the survey participants are satisfied with their current network
operations center capabilities. Nearly 80% rank improving NOC capabilities as
very important or critical.
Respondents identified the lack of experienced staff, other projects with
higher priority and a lack of operational processes as the top three barriers
to improving their network operations capabilities.
Despite these issues, only 2% of the survey participants have outsourced
their entire network operations to an external service provider. However,
29% have out-tasked selected network operations functions. The primary
reasons given for not outsourcing their entire NOC function are that network
operations are too critical to outsource, the outsourcing services are too
expensive, and the current service provider capabilities are inadequate.
This survey is the third in a series of Web-based research projects
scheduled for the coming months by INS. These projects are intended to
provide IT/Network Managers and business executives insight into key issues
impacting their ability to develop and deploy network-centric business
applications.
For the full results of the NOC survey, to obtain INS' recent Network
Performance Management and Remote Access Services survey results, or to
participate in INS' current survey focused on the job satisfaction and career
objectives of network professionals, please visit the INS website at
ins.com.
About INS:
International Network Services (INS) is a worldwide provider of services
and solutions for complex enterprise networks. INS provides professional
services for the full life cycle of a network, including planning, design,
implementation, operations, and optimization, and maintains expertise in the
most complex network technologies and multi-vendor environments. INS also
provides electronic services solutions for certain repetitive network
management tasks, such as network monitoring and network performance
reporting. As of September 30, 1997, INS had 919 employees and provided
service from 31 locations. INS' headquarters are located at 1213 Innsbruck
Drive, Sunnyvale, CA 94089. The INS Web site is located at
ins.com. INS is a public company, trading under the Nasdaq symbol
INSS.
NOTE: The knowledge behind the network is a service mark of International
Network Services. International Network Services -- The knowledge behind the
network(SM).
SOURCE International Network Services
/CONTACT: Jeffrey M. Kaplan of International Network Services,
617-376-2450, ext. 236/
/Web site: ins.com
(INSS) |
