Yellowrent.com Selects Industri-Matematik for e-Business Solution
MT. LAUREL, N.J.--(BUSINESS WIRE)--April 19, 2000--
Portal for European Rental Markets Selects New Solution Configuration for Internet Customer Relationship Management (eCRM)
Industri-Matematik International Corp. (NASDAQ:IMIC) today announced Yellowrent.com, an e-business portal for the rental of goods and services in Europe, has selected its new eCRM configuration. Yellowrent.com will use the solution to manage all activities involved in revenue generation and customer interactions, leveraging the Internet to provide quality service to customers across Europe.
Yellowrent.com (www.yellowrent.com) provides a portal for renting villas, cottages and apartments throughout Europe. It operates in five languages and has plans to expand into other products and services. The Company provides one-stop shopping for Web customers to search for information on available properties as well as book, confirm and pay for rental properties.
Industri-Matematik eCRM software will manage Yellowrent.com's customer service needs generated from any contact source, including electronic mail, Internet chat, telephone, fax and Wireless Application Protocol (WAP) devices. It will provide Yellowrent.com marketing and sales automation as well as contact center capabilities. The Internet software will enable Yellowrent.com sales agents to have access to the portal through a role-adaptable Web interface.
"The rental market for vacation dwellings is fragmented with 100,000 or more agents, and prospects and properties of every description in different languages and different levels," said Victor Dahlbert, marketing director at Yellowrent.com. "Yellowrent.com offers a single Internet portal from which prospective vacationers all over Europe can find information, make bookings and even pay."
According to Bjorn Augustin, CRM director at Yellowrent.com, "Industri-Matematik is a perfect partner because of its experience in CRM and integrated contact center solution that handles all of the different information channels for dot.com companies. Industri-Matematik also met our demand for a role-based interface, active customer dialog, ability to manage high volumes and system integration to provide our customers the knowledge that we can reliably handle the transaction from start to finish."
Industri-Matematik is the first company to combine eFulfillment and eCRM capabilities in a pre-packaged application specifically designed for dot.com businesses. Its eCRM software manages the entire lifecycle of customer interactions, supporting sales, marketing and contact center operations. The application provides essential customer intelligence to plan and execute the most effective and efficient business development activities. It also manages all points of customer contact to build closer relationships and proactively manage emerging problems. Industri-Matematik eCRM software uses Web-based portals to provide users with personalized, role-based information to their desktops.
About Industri-Matematik
Industri-Matematik International Corp. (www.im.se) provides high performance fulfillment and customer service software solutions for e-commerce. The Company is the only software supplier that provides integrated eFulfillment and eCRM software designed specifically for dot.com companies. Its software applications help companies achieve a Zero Inventory/100 Percent Visibility business model by replacing inventory with information to speed the movement of goods through the supply chain. Customers include market-leading companies such as British Airways, Carlton & United Breweries, Ericsson, FedEx Corp; Starbucks and Warner/Elektra/Atlantic as well as dot.com companies like CoShopper, Electronic Business Partner and FULLeCOM.
The statements contained in this release that are not historical facts may contain forward-looking information with respect to plans, projections or future performance of Industri-Matematik International Corp., the occurrence of which involve certain risks and uncertainties, including, but not limited to product demand and market acceptance risks, the impact of competitive products and pricing, product development, commercialization and technological difficulties and other uncertainties detailed in Industri-Matematik's filings with the Securities and Exchange Commission, particularly its Annual Report on Form 10-K filed in July 1999.
CONTACT:
Industri-Matematik
Tim Walsh
(856) 793-4438
tiwa@im.se
or
Industri-Matematik Investor Relations
Lippert/Heilshorn & Associates
John Heilshorn
(212) 838-3777
john@lhai.com
or
Industri-Matematik Public Relations
Porter Novelli Convergence Group
Albie Jarvis or Dan Mees
(617) 450-4300
dan.mees@pnicg.com |
