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Technology Stocks : Ascend Communications-News Only!!! (ASND)

ASND 226.10

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Jan 30 9:30 AM EST

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To: Finder who wrote (330)	10/16/1997 5:37:00 PM
From: Maverick	of 1629

Interview w/ Vint Cerf, Part II LT: What are the advantages of a call center based on Vault? Cerf: If customers outsource their call center to us, we will offer them the ability to receive Internet calls at that call center. It's done on a single phone line, so if you're on the Net, users get to both surf the Net and talk [to call-center operators] through a gateway into the regular public switched telephone network. We are not only offering this capability through our own call centers. Anyone who wishes can purchase access to 'Internet call forwarding,' so to speak. So a call placed on the Internet could be passed to any [call center] number. It doesn't have to be ours. [This way,] the call center doesn't have to change any of its technology if it doesn't want to. It can just accept the call and interact voice-wise with the user. LT: Is video integral to this call center service? Cerf: In a demo [at the ComNet tradeshow this past February] we put a video camera in front of a call center operator and had a little video image of the call center operator as the Internet call was being placed. We don't necessarily recommend that should be done by all our customers. It was just to demonstrate how much different material you could carry on one Internet connection. LT: When Vault was launched there was talk of collaborative multimedia, communications management, fax, and other services. What is the status of those? Cerf: You are going to hear about a large range of Vault-related products over the next several months. I don't want to spill the beans yet. Anyway, there are some more coming. LT: I've heard MCI talk a lot about its Internet backbone and the need to expand bandwidth using dual OC-12 connections. Does dual OC-12 bring MCI's backbone into gigabit speed? Cerf: They are separate OC-12s, so they aren't bound together and are not signaling at 1.2Gbps between ATM switches. It's two 622 megabit panels. LT: And there are plans to go to OC-48 (2.4Gbps)? Cerf: We are looking at OC-48 and anticipating that we will need it by the end of 1998.

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