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(COMTEX) Ascend Opens Technical Assistance Center for Asia-Pacific Re
Ascend Opens Technical Assistance Center for Asia-Pacific Region
MELBOURNE, AUSTRALIA (Feb. 11) BUSINESS WIRE -Feb. 11, 1998--Ascend
Communications, Inc. (NASDAQ:ASND) a world leader in remote access,
central site and carrier core switching systems and products, has
established a large Technical Assistance Centre (TAC) to provide
second- and third-level post-sales technical support to Ascend's
distribution channel, VARs, OEMs, ISPs, corporate accounts, and
Carriers in 21 countries throughout the Asia-Pacific region. The new
TAC complex -- based in Melbourne, Australia -- was officially opened
on February 5.
Ascend Communications' Asia-Pacific Region Director Tony Wise said,
"With Ascend's remote access, central site and core backbone switching
systems sales growing rapidly over the past 12 months in the
Asia-Pacific region, this new TAC is very timely for our customers and
business partners."
The new complex will have realtime links with Ascend's TAC at the
company's head offices in Alameda, Calif. and the Ascend European TAC
based at Sophia Antipolis in the South of France.
"By linking Ascend's TAC complexes throughout the world, our customers
and business partners with contract coverage will have 24-hour realtime
access to the highest level of technical expertise and support possible
-- regardless of where they are located," he added.
Asia-Pacific Director of Support for Ascend Communications, Rick
Sample, will head the new Australian-based TAC. Sample stated that
Ascend's Global Technical Assistance facilities have been developed to
provide Ascend's partners and clients with a consistent high quality
post sales support team:
"Rather than diluting expertise on a country by country basis, it
makes sound practical and business sense to concentrate skills and
resources so that every user, no matter where they're based, has access
to the highest level of technical expertise and support.
"Current telecommunications infrastructure makes it possible for
resources to be concentrated in our Asia Pacific TAC, and fully
accessible to all users, with each country having access to the
cumulative skills of our multilingual support team."
Sample added, "We will be using an advanced tracking system tool
(Scopus) to provide customers with quicker response times for
high-level technical queries and our call reporting services enables
all enquiries to be logged and monitored from any location on the
network. Additionally, our customers will be able to automatically
access the most common queries and their solutions through the
automated services." About Ascend Communications
Ascend Communications, Inc. develops, manufactures sells and services
wide area networking solutions for telecommunications carriers,
Internet service providers and corporate customers worldwide. For more
information about Ascend and its products, please visit the Ascend web
site at www.ascend.com, or send e-mail to info@ascend.com.
Ascend is headquartered at One Ascend Plaza, 1701 Harbor Bay Parkway,
Alameda, Calif., 94502. Phone 800/ASCEND4; Fax 510/747-2300.
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