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Non-Tech : Ameritrade

AMTD 1.010

+1.0%

Feb 10 3:59 PM EST

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To: Crabbe who wrote (31)	11/5/1997 6:35:00 PM
From: Crabbe	Read Replies (1) of 513

Just wanted to update my problem with Ameritrade. Chris Johnson contacted the trading desk, and they refused to do anything so he went higher. He contacted a Vice President and I was subsequently offered 10 free trades or a years real time quotes, as I have useful real time quotes from Datek and Ameritrade is so slow with their server I wouldn't even consider the free realtime quotes. I consider an offer of 10 free trades ($80) as an admission of being at fault, but an insult to my intellegence. Had I of been notified properly I would have bought the stock back at a level near the price I sold it for. But by friday I was out $1840. Chris informed me on Monday afternoon that he had spoken to the President of Ameritrade and that he was checking a database to confirm times of trade order, execution, and cancel. He has not gotten back to me now for two days. To put it bluntly, I have made somewhere around a dozen trades with Ameritrade, one was a marketable limit order that sat from 9:45 am all day with out executing then there was this one that cost me large. I will be notifying NASD, the SEC and the State of Oregon. Of my problems with Ameritrade if they can't solve this to my satisfaction soon. Rod

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