Good Morning ALL,
Found this on WSJ. Is someone using the eConnect Name????
Novient Launches Two Customer Focused Programs and Announces
First Professional Services Automation Web Cast
Novient Customer Care and Novient Customer eConnect Programs to Bring Proactive Attention to and Provide Personal "Go-to Pro" for Novient Customers
ATLANTA, Nov. 18 /PRNewswire/ -- Novient, Inc., the premier, global provider of 100% Web-based Professional Services Automation (PSA) solutions, today announced the industry's first professional services automation Web cast and the availability of two new, customer focused programs: Novient Customer Care and Novient Customer eConnect. Both programs focus on proactively connecting and building lasting, quality relationships with Novient customers.
"At Novient, we put a premium on helping our customers achieve superior business results," said Mark Kopcha, president and CEO, Novient, Inc. "These two customer programs are examples of how we continue to exceed our customers expectations."
Major IT Industry Players Participate in First Industry Web cast
Leading players in the IT industry are participating in the first Professional Services Automation Web cast to exchange ideas and discuss important issues, trends, and developments in the market.
This first Web cast is being hosted by Novient and is set for Tuesday, December 7, 1999 at 3 p.m. EST at www.novient.com .
About Novient Customer Care
The Novient World Wide Customer Service organization is dedicated to providing our customers with industry leading product and technical support on a wide range of topics -- including installation, configuration, and administration of Novient eServices. As part of the Novient Customer Care program, we have created an interactive web site where our customers can access information 7 days a week, 24 hours a day. From the web site, customers can:
* Enter new cases (product inquiries, for example) * Check the status of existing cases * Search our comprehensive knowledge repository * Download product releases and product information * Generate activity reports Other components of Novient Customer Care include: * Management of customer configurations * Software certification and performance benchmarking *Toll free support number, 1-877-608-4368
"Novient Customer Care represents a major component in providing world class service to our valued customers," stated Ken O'Reilly, vice president of Customer Service, Novient, Inc. "Novient Customer Care equates to premium service for all of our existing customers."
About Novient Customer eConnect
The charter for Novient Customer eConnect is to provide the best service to our customers. Novient Professional Services has designed the Novient Customer eConnect program to:
* Secure a connection with each customer by building and sustaining lasting relationships * Create a two-way partnership with customers that facilitates sharing to/from both organizations * Provide customers with greater input towards Novient product direction Components of Novient Customer eConnect include: * Quality Reviews * Functional Reviews * New Product Overviews * Surveys * Additional Training
"Novient Professional Services through our Customer eConnect program is committed to establishing enduring and satisfying relationships with each of our customers," stated Pat Coggins, vice president of Professional Services, Novient, Inc. "We never implement our solution and walk away. We are committed to seeing the continued value that our products and services bring to the our customers' organizations."
Availability
Both programs are currently available. For more information, please contact Novient at 1-877-608-4369 or visit our website at www.novient.com .
About Novient
Novient, Inc. (http://www.novient.com) is the premier, global provider of Web-based Professional Service Automation solutions used by leading service organizations and their communities worldwide. The company is the only solution provider in the PSA market with an industry-proven solution, Novient eServices, used by more than 40,000 consultants in 32 countries. Novient global solutions are relied upon by leading professional services organizations, including SAP-AG Worldwide and its partner network, Siemens-Nixdorf Information Services, Harbinger Corporation, and Hyperion Solutions Corporation. Novient is headquartered in Atlanta, GA.
/CONTACT: Elizabeth Sharp of Novient, 404-995-6205, or esharp@novient.com/
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