A Leading Netherlands' Telecommunication Service Provider, Svianed B.V., Selects Resolve(TM) Service Management Application From CrossKeys
- CrossKeys Service Management Application, Resolve, Offers Service Providers the Means to Differentiate Their Service Offerings in Today's Highly Competitive Telecommunication Market -
KANATA, Ontario, Canada, March 30 /PRNewswire/ - CrossKeys Networks Ltd., the principal European subsidiary of CrossKeys Systems Corporation (NASDAQ: CKEYF - news; TSE:CKY - news), a leading supplier of network management software for telecommunication services providers, today announced that it has provided Svianed B.V., one of the Netherlands' leading telecommunication Service Providers, with Resolve(TM), CrossKeys service management application.
''The key focus for growing service providers like Svianed is to win new customers by offering superior and differentiated services'' said Jan Niewold, Managing Director at Svianed. ''Resolve helps us give increasingly competitive service offerings and ensures that we are meeting our customer commitments. Using Resolve to link customers' contracts with traffic reports and the availability of the underlying network, we can demonstrate the quality of our services to our customers.''
''Resolve offers a unique customer perspective on service management that is complemented by CrossKeys extensive expertise in network performance software. Resolve's open architecture and standards-based, product-oriented solution is ideally suited to the competitive environment of advanced telecommunication services in Europe,'' says Mr. John Symes, Director Europe, Middle East and Africa, CrossKeys Networks Ltd.
Resolve is a Portfolio of advanced Software applications addressing service-level management for current and emerging telecommunication networks. Resolve uniquely correlates network information to provide an end-to-end service view, with links to customer information and Quality of Service (QoS) objectives. Resolve offers service providers the means to provide service performance-oriented and customer focused information of the network to their corporate customers.
By offering this customer and service-oriented view, Resolve enables highly effective monitoring of key differentiators, namely Service Level Agreements (SLA) and QoS guarantees, in today's ever increasingly competitive market for advanced telecommunication services. By placing customers and users at the center of performance monitoring and reporting, Resolve gives operations, sales and customer care departments of service providers the tools they need to deliver on usage and availability-based SLA.
Svianed specializes in offering network service throughout the Netherlands, and strongly emphasizes offering the highest standards for service and support. Svianed's network is based on an ATM backbone and supports TCP/IP, SDLC, Frame Relay, TDM, X.25 and ISDN. The Amsterdam-based service provider has developed a reputation as an innovative provider who offers high-quality, low-cost services to the corporate sector.
''This sale reinforces CrossKeys position as a market leader in Service Management applications. With Resolve, service providers can win new customers and use the performance reports it provides as a marketing tool to differentiate their quality of service from their competition,'' said Mr. Symes.
Resolve is a 'Service Management' application as defined by the Network Management Forum (NMF), a global consortium dedicated to developing solutions for integrating Operational Support Systems (OSS) improving the management of public networks and services. CrossKeys Resolve will be demonstrated at TeleManagement World, organized by the NMF in Paris on April 20-24, 1998. In addition to attending the associate conference, Svianed's Mr. Jan Niewold will be speaking in the session entitled Customer Care: Giving Buyers the Service They Expect and CrossKeys Mr. John Symes will be speaking in the session entitled Market Scan - Service Trends and Customer Needs.
Svianed B.V. (http://www.svianed.com) is a company specialized in offering network services throughout the Netherlands; designing, implementing and operating data and telecommunication networks. Facility management for data and telecommunication networks is also supplied. Svianed B.V., is a member of the Gak Groep, one of the main suppliers of social insurance services in the Netherlands, has more than 20 years of experience managing complex networks.
CrossKeys Networks Ltd., located in Maidenhead, England, is the principal European subsidiary of CrossKeys Systems Corporation. CrossKeys Systems Corporation (http://www.crosskeys.com) is a leading developer of service, network, and element management solutions for telecommunication service providers, helping them gain a competitive advantage in deregulated markets. CrossKeys combines a commitment to research and development with extensive experience in the world's most demanding telecommunication markets to deliver highly advanced software applications. A leading supplier to Newbridge Networks Corporation [NYSE:NN - news], Digital Equipment Corporation [NYSE:DEC - news], and Siemens AG [OTC BB:SMAWY - news], CrossKeys products help service providers deliver differentiated services, implement new technologies, and manage multiple vendor networks. CrossKeys has been ISO 9001 certified since 1995.
CrossKeys Systems Corporation is a public company whose common shares are listed for trading on NASDAQ (CKEYF) in the United States and on The Toronto Stock Exchange (CKY) in Canada.
CrossKeys and logo are registered trade marks of CrossKeys Systems Corporation. Resolve is a trade mark of CrossKeys Systems Corporation. Other trade marks are the property of their respective holders and are acknowledged by CrossKeys Systems Corporation.
SOURCE: CrossKeys Systems Corporation
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