First Microsoft reorg's for the customer...
Microsoft Announces Reorganization
REDMOND, Wash. -- March 29, 1999 -- Microsoft President Steve Ballmer and CEO Bill Gates today announced a sweeping reorganization, designed to refocus the company on the needs of customers.
microsoft.com
-------------------------------
Over a year later it's Sun's turn...
Sun reorganizes to hone business focus
By Michael Kanellos
Staff Writer, CNET News.com
May 4, 2000, 1:45 p.m. PT
Sun Microsystems today unveiled a corporate structure designed to improve quality and focus on customer demand.
news.cnet.com
Under the new structure, the technology giant's divisions will be grouped by the functions they perform, rather than products they produce. Its computer and semiconductor development units, for instance, are being merged into the Systems Products Group, which will be run by Sun veteran John Shoemaker.
Sales functions will be combined into a new Global Sales Operations Group headed by Masood Jabbar, formerly head of the Computer Systems Group.
Sun also created a Customer Advocacy Group, which will concentrate on product quality and "uptime," or the elimination of crashes. Mel Freidman, formerly the chief of the company's Microelectronics Group, will head this division.
The changes will take effect July 1.
"Every successful company maintains a fluid and constantly changing organization," Edward Zander, chief operating officer of Sun, said in a statement. "This realignment will put even greater emphasis on a single face to the customer...and increased focus on product execution. It also gives us an opportunity to create a cross-company focus on availability and quality." |
