Sideware Systems - SYD.u/V, SDWSF Message Board

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Gold/Mining/Energy : Sideware Systems - SYD.u/V, SDWSF

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To: Howard C. who wrote (4430)	11/19/1999 12:40:00 PM
From: KrisCo	of 6076

Howard, Yes in general, it is a big deal. Consider the issue of labor in e commerce support. I own a call center so trust me here. This could and SHOULD be big for Sideware. Equipment and software are sunk costs to me. But labor to support the site is a never ending story. Dr. Bean's best feature is that it lets one operator handle 4 simultaneous customers. That cuts your need to get good operators, the operator labor, taxes vacation, sick leave and other benefits to 1/4th. And the toughest part is not the money, it is getting good operators and keeping them! People need to grow and change to thrive. Now as a business owner would I like to have an "intelligent agent" software package that can cut it to 1/10th and still do a consistent good job 24x7? Yes Sir! Machines resulted in revolutionary productivity boosts starting 100 years ago in many businesses. Getting intelligence into our Information Transfer process is our current technology productivity boost keystone. It is that big of a deal. Kris

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