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Strategies & Market Trends : Level II Trading

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To: shinjin who wrote (490)	4/16/1998 4:41:00 PM
From: Darren	Read Replies (1) of 1086

"How critical is customer support and training of the Level II providers? I've been checking out Cybercorp and MB Trading, both of which sound good (especially Cybercorp) and just came across PC Quote today, which seems to have the best variety of features along with better redundancy, I think. But I'm concerned that they don't have live customer support." My vote is with my pocketbook. I voted Cybertrader. I know nothing about the smaller remote trading places. I was strictly interested in the high-end. Cybercorp has a communications panel built into their software to talk to a Series 24. They also have a private chat room (which isn't being used much yet). And they have phone numbers to call and get something (whatever it is) fixed fast... My experience has been good. If something goes wrong, I type them a message. They respond quickly, and problems are fixed quickly. They are also good about sending account information via email every day...this sounds like a broken record from another shrill, but I don't really understand why anyone would choose one of those other services if you are willing to trade full-time and have $50K...

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