Bill, I can understand your frustration. Though the info you needed was on the web site, when I tried to find it using their search engine - the method of choice when I don't know a big site very well - it gave me a severe error. Search keywords were "ZIP" and "PRINTER". They need to fix that.
And I'll agree with Allen, that the tech support rep should have told you why you were charged. But ideally, he should have told you before hand that the web site has the info, and that if he says any more then he'll have to charge you. Then you could have thanked him and re-searched the site.
One final note. I have built my newest PC from scratch and have had trouble with many components. I am very well versed at going to manufacturers' web sites to find a solution. Most of the time, I come up empty after a long and frustrating search. Companies including Maxtor, Western Digital, IBM, Creative, Cyrix, IWill, SohoWare, Intel, Microsoft, NEC, and Iomega* have all given me negative results on problems I was having with their products. Most of the time, after spending hours in trial and error, or searching the internet, I was able to resolve the problem. But with my CDROM problem I still have no acceptable solution - I either degrade disk performance by putting both HD's on the same port, or degrade it by putting one on the same port with my NEC CDROM which causes I/O mode to fall back to the BIOS using any of 3 different drivers written by Microsoft and Intel. NEC tech support emailed me to tell me they don't support their CDROM because it is an OEM version, and I should talk to my box maker. I bought the CDROM at Fry's. How's that for the run around? So count your blessings that IOM does support its product, and in so many ways.
* I was trying to find out how to boot to Win95 (not just DOS) from my ATAPI Zip. |
