> I'm a buy-and-hold investor. The types of issues you describe just don't apply to me. Therefore, for me, E*Trade is a great broker.
j_b,
So...as long as it's others, and not you , who get burned by E*trade's lack of a functional back-up system, then you think E*trade is a "great broker"? IMO, "great brokers" don't abandon their fiduciary responsibilities to customers, except for some extraordinary "act of God" type of thing, such as their building being leveled by a tornado during business hours. If that were the case, I could cut them some slack. But basic incompetence doesn't cut the mustard.
I don't see that the frequency with which one trades, as you suggested, has anything at all to do it. When a customer wants to trade, whether it is once every 5 minutes, or once every 5 years, the customer is correct to expect the service to be there, not a message saying "Service Unavilable".
Ice
|
