COMPAQ: New survey highlights benefits of using external services to deploy
Microsoft Exchange
Story Filed: Tuesday, March 09, 1999 07:16 AM EST
MAR 9, 1999, M2 Communications - According to a study released by Creative Networks, Inc,
customers partnering with external IT services companies to plan, design, and implement their
Microsoft Exchange messaging environments reduced their total cost of ownership (TCO) by 22 per
cent and more than tripled their return-on-investment (ROI). Focusing on large enterprises deploying
Exchange solutions, the survey compared ROI for organisations using Compaq's messaging and
collaboration services to augment their IT resources to those using internal IT resources exclusively.
The study found that Compaq Services' customers were able to achieve "steady state" of their
Exchange implementations twice as fast as customers using only their own IT staff. Additionally,
because Compaq customers' systems are more stable with less unplanned downtime and the service
levels are higher, these companies also benefit from a lasting value based on substantial cost savings
over time. Compaq Services' customers were able to lower their first-year costs to deploy
Exchange by 27 per cent.
Susi Thayer, technology consulting manager for messaging, Compaq Services said: "The faster an
enterprise messaging system is deployed, the faster the payback and the productivity benefits. This
study clearly shows that customers can implement Microsoft Exchange faster and with lower total
costs by using the proven methodology and expertise of Compaq Services."
Study Compares ROI
The TCO study focused on ROI for large enterprises deploying Microsoft Exchange. The research
showed a lower TCO and higher value over time for organisations using Compaq Services because
of the following significant findings:
* Compaq customers achieve "steady state" twice as quickly as customers relying solely on their
own resources. In addition, total first-year costs to deploy Exchange were 27 per cent lower.
* During deployment, nearly twice as many non-Compaq Services customers reported an increase
in overall messaging system downtime as compared to Compaq customers.
New Service Offerings Increase Customer Benefits
In addition to releasing the survey results, Compaq added to its portfolio of planning, installation,
support and management services for Microsoft Exchange, introducing new and enhanced services
that assist customers with their Microsoft Exchange environments throughout the technology
lifecycle.
The first, Compaq's Enterprise Messaging Archive Service for Microsoft Exchange, helps customers
address the significant challenges they face in implementing policies around e-mail message retention,
backup, and archiving in the face of growing government and regulatory requirements. This latest
service leverages the power of Compaq's Enterprise Vault to fully implement Exchange-based
archiving and retrieval. Pricing for the service varies based on the customers' environment.
In addition, Compaq's innovative Exchange Utility Service is being extended to include support for
the Work Expeditor collaboration product. The Exchange Utility Service offers customers the
guarantee of a fixed price per seat per month to operate a Microsoft Exchange environment. By
extending this same benefit to Work Expeditor, customers can now have a completely predictable
collaboration environment as well.
Compaq also announced that its Work Expeditor for Microsoft Exchange is now Microsoft
BackOffice certified. As a result, BackOffice users can confidently develop collaboration and work
management solutions using Compaq Work Expeditor's comprehensive, advanced capabilities.
Company Background
Compaq is the second largest computer company in the world and the largest global supplier of
personal computers. Compaq develops and markets hardware, software, solutions, and services,
including industry-leading enterprise computing solutions, fault-tolerant business-critical solutions,
networking and communication products, commercial desktop and portable products and consumer
PCs. The company is an industry leader in environmentally friendly programmes and business
practices.
Compaq was established in the UK in 1984 and is headquartered in Richmond, Surrey. Its products
and services are sold and supported through a network of marketing partners across the UK.
Customer advice, reseller locations and information about Compaq and its products can be found at
compaq.co.uk or by calling the Compaq Call Centre on 0845 270 4000. This is the
Compaq UK telephone number for publication (all calls are charged at local rates).
Copyright 1994-99 M2 COMMUNICATIONS LTD
CONTACT: Caroline Fisher/Scott Rowe,
Firefly
Tel: +44 (0)171 381 4505
e-mail: cfisher@firefly.co.uk
e-mail: srowe@firefly.co.uk |
