NextCard(R) Internet Visa(R) Uses Live Chat for Online Sales and
Support
SAN FRANCISCO, July 6 /PRNewswire/ -- NextCard (Nasdaq: NXCD), creator of The First True Internet Visa, today announced it offers live chat for online customer sales and support. At the click of a button, customers can initiate an interactive conversation with NextCard customer service representatives and get immediate answers to all their credit application or account questions. NextCard, using technology provided by LivePerson, is the first Internet credit card firm to use real-time online chat for sales and customer
service. ( nextcard.com )
"The customized nature of the NextCard requires rich customer interactions," said Tim Coltrell, chief operating officer of NextCard. "With live chat, we are now able to provide customers with an even more convenient and effective user experience. This breakthrough," added Mr. Coltrell, "represents yet another step in NextCard's technology strategy of 'taking Internet innovations as they occur and transforming them into enhanced customer functionality far more rapidly than our competitors.'"
Click to Chat!
At the touch of a button, customers can connect with a NextCard representative online, without having to disconnect from their Internet connection. The real-time service enables NextCard customers to ask questions about new credit applications or existing accounts and receive answers immediately. Live chat is completely secure, compatible with any Web browser and requires no special software. NextCard representatives are available online between 7:00 a.m. and 6:00 p.m. PST to ensure the highest levels of support during this introductory period. nextcard.com
"With the addition of live chat, NextCard customers never have to be a prisoner of telephone calls again," said Robert LoCascio, president and CEO, LivePerson. "We're excited that NextCard is taking advantage of our easy-to-use solution to give customers instant answers to all their questions about the NextCard Internet Visa."
NextCard, Inc.
NextCard, Inc., creator of the First True Internet Visa, is considered the industry's leading issuer of consumer credit on the Internet. Since its launch in December 1997, over 2 million people have applied for the NextCard Internet Visa, making it one of the premier online credit cards. NextCard continues to innovate with its Double Rewards program, GoShopping! tools, original PictureCard design, one-click digital wallet and exceptional online customer service. NextCard was recently named a "HOT 100" company for 1999 by UPSIDE Magazine.
CONTACT: Michelle DesMarais of NextCard, 415-836-9792, or
michelle.desmarais@nextcard.com; or Rosa Cacciato of LivePerson,
212-277-8932, or rosa@liveperson.com.
SOURCE NextCard, Inc.
/CONTACT: Michelle DesMarais of NextCard, 415-836-9792, or
michelle.desmarais@nextcard.com; or Rosa Cacciato of LivePerson, 212-277-8932,
or rosa@liveperson.com/
/Web site: nextcard.com |
