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Strategies & Market Trends : Mish's Global Economic Trend Analysis

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To: gregor_us who wrote (53)2/16/2004 11:23:29 AM
From: mishedlo   of 116555
 
Tracking where jobs are going is very difficult

Food stamp recipients in California having trouble with their accounts no longer speak to customer service representatives within the state -- but they are not supposed to know that. Operators at call centers in India and Mexico, who work for a company that handles transactions in the state's food stamp program, are trained not to reveal their location.

This fog of private-sector confidentiality is at the center of an intensifying national debate over the exodus of white collar jobs to low-wage labor markets abroad. California lawmakers are trying to get a handle on how many state government services have been sent offshore by contractors....

mercurynews.com
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