CompUSA (CPU) Message Board

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Non-Tech : CompUSA (CPU)

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To: Ferick who wrote (560)	6/21/1998 1:05:00 PM
From: Scotsman	of 3187

Yea, service personell has never been their strong point.About 4 years ago I told someone to go the store in Dallas to pick up a hard drive to upgrade his computer. It took him two trips, both 150 miles. One to purchase it and one to return it. In the purchase he had to wait almost an hour before someone could help him. So things haven't changed much. But on the other hand, the stores are usually crowded, they have good prices generally, and they have a ton of software. I think this is where they make their money on the retail side. Most people that want software don't want to wait a few days to order it when they can drive to a store and pick it up. Also when it comes to CPU, I don't know what percentage of business they now get off of their retail end. They have expanded so much into corporate sales.( my previous employer spent over a half a million dollars at the Dallas stores) Also they do government work and training. I get the feeling that they move into an area with a store, and quickly move into the corporate side of things, using the store as a base. So they may not be improving the retail side of things as they feel they don't need to.

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