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Technology Stocks : CheckFree (CKFR)
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To: Benny Baga who wrote (5650)7/6/1998 10:54:00 PM
From: micny  Read Replies (1) of 8545
 
Benny, you're right about the signups...now they'll go directly to Crestar who will do the data input and xmit to CF, rather then CF doing it. Crestar will also become the provider of first level customer service which will relieve a burden, and substantial costs from CF's back. CF won't have to deal with the "my hard drive crashed, what do I do now?; how do I set up a payee?; I can't get my modem working, etc etc kind of question any longer, but will remain responsible to the bank to do the folow up research on payments. Although it will reduce revenues somewhat, the corresponding reduction in CS expenses will represent a net gain for CF.
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