and yet MORE MSTG News...
Tuesday October 12, 7:05 am Eastern Time
Company Press Release
Mustang.com Announces Mustang TeleAgent -- Integrated Customer Management for the Award-winning Mustang Message Center Platform
Mustang TeleAgent(TM) Introduces Seamless Integration of Customer Histories With Third-Party eBusiness and eService Solutions
BAKERSFIELD, Calif.--(BUSINESS WIRE)--Oct. 12, 1999-- Mustang.com, Inc.(TM) (Nasdaq:MSTG - news) today announced the availability of Mustang TeleAgent, an inventive new application designed for the industry leading Mustang Message Center(TM) e-mail management platform. Supporting the company's mission to enable superior online customer service through technology solutions, Mustang TeleAgent improves the flexibility and range of the eService process by providing seamless integration of customer e-mail transaction histories within third-party eBusiness and eService solutions.
The unique Mustang TeleAgent application allows companies to track customer correspondence across various media types. Current Mustang Message Center technology tracks e-mail customer service interactions, providing e-mail customer service representatives (CSR's) with a threaded history of a customer's interactions. Beginning with Mustang TeleAgent, companies can provide their Call Center CSR's with the same detailed customer e-mail contact history, even when the current request is fielded over the phone. Based on Mustang Message Center's open, standards-based architecture, Mustang TeleAgent enables seamless integration of customer e-mail histories within third-party applications supporting Java and/or ActiveX extendable architectures. Additionally, Mustang TeleAgent can be deployed as a standalone application.
Mustang.com Vice President of Engineering Scott Hunter said, ``The development was driven by the consumer demand that eBusinesses be completely integrated and enabled in the Internet space. Customers want the ability to deal in multiple media dependent solely upon their own criteria. Our challenge was to maintain the consistency between the Mustang Message Center platform and existing eService and eBusiness applications -- without any custom development. The result will delight the end-user with unsurpassed eService, as well as the client company with its design and ease of use.'
Mustang TeleAgent moves companies towards a single point of contact, raising eService quality while lowering costs through more effective management of information and organizational resources. The application is available as an optional component of Mustang.com's latest Mustang Message Center eService platform, version 3.0.
About Mustang.com and Mustang Message Center
Mustang.com enables loyal, high quality customer relationships through the design, development and support of Internet and e-mail based customer management software applications. Mustang Message Center is an award-winning eService solution that improves e-mail management in mission-critical, high-volume customer service operations. The Mustang Message Center is actively utilized for 24x7, mission-critical customer service, by more than 290 companies, supporting hundreds of thousands of transactions every day. Corporate headquarters are located at 6200 Lake Ming Road, Bakersfield, CA 93306 with offices in Boston, MA, Chicago, IL, Los Angeles, CA, Miami, FL, Atlanta, GA, New York, NY and Washington, D.C. Inquiries can be addressed via voice, 661-873-2500; fax, 661-873-2599; or e-mail, info@mustang.com. Additional information is available from Mustang.com on the Web at mustang.com.
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Contact:
Mustang.com, Inc., Bakersfield
Bob Allman, 661/873-2559
bob.allman@mustang.com
or
Continental Capital & Equity
Dodi B. Zirkle, 407/682-2001
dodi@insidewallstreet.com |
