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Non-Tech : Datek Brokerage $9.95 a trade
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To: Andrew who wrote (6391)1/11/1998 7:56:00 AM
From: John Xu   of 16892
 
Andrew,

Sorry to learn your experience with DateK. I suggest you to
seek cash compensations. I had the same problem with DateK in
last August with check request. It took 10 days to get
the check and I fawned on SI and got supports from others and
finally Jon Normile (the representative from DateK) decided to
give us 20 free trades. Not bad. But I did expect they would have
learned the lessons. I am very shocked to learn that they still
have the problems with fund requests.

As to the attitudes of the customer representatives. I once mailed
Jon Normile the followings:

[......
You guys were trained to the fact that your customers are idiots. I
wonder when you can change this. Once i saw this at the entry of a
grocery store:

Rule 1: Customers are always right.
Rule 2: If the customer is wrong, go back to Rule 1.

Something to bear in mind.
......
]

John
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