Wal-Mart Message Board - Msg: 8557839

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Non-Tech : Wal-Mart

WMT 115.11

+0.2%

Dec 5 9:30 AM EST

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To: Ken Turetzky who wrote ()	3/27/1999 5:14:00 AM
From: Robert	Read Replies (1) of 1166

I think WMT is going to continue on the uptick from here; if we hold long and strong, I believe it can only get better. I do see one potential downfall - they market the happy face and a friendly, hometown feeling; however, if their in-store customer service doesn't mirror that marketing strategy, they could turn into what I call the "K-Mart mentality" .... K-Mart was once a nice place to work & shop; now, in my experience, it seems like it's "just a job" to the staff & mgmnt. Remember, negativity breeds negativity, but a smile takes a whole lot less energy! :>) I have noticed a couple of Wal-Mart's who are a bit "short" on service and "visual store appeal" ... this concerns me as I am one consumer who feels strongly about presenting the best of whatever it is you have to offer and value is not necessarily based on the product, as much as it is based on the service of how you RECEIVED the product .... just my personal opinion .... Rob

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