To all you Gateway lovers....read 'em and weep!
Sunday June 20, 2:26 pm Eastern Time
Dell, IBM, Quantex top PC Magazine service survey
NEW YORK, June 20 (Reuters) - Dell Computer Corp. (Nasdaq:DELL - news), IBM (NYSE:IBM - news) and Quantex were
the only desktop personal computer brands who received A grades from customers in a service and reliability survey of 17,000
computer users published in the July issue of PC Magazine.
In overall use, Apple Computer Inc. (Nasdaq:AAPL - news), Hewlett-Packard Co. (NYSE:HWP - news), Micron Electronics
(Nasdaq:MUEI - news) and Sony got Bs in the report-card style survey.
The lowest E grade went to Acer Inc. and Packard Bell-NEC Inc., with AST, Compaq Computer (NYSE:CPQ - news) and
MidWest Micro receiving Ds.
Compaq, the number one seller of home PCs, got the lowest E rating from home users, but did somewhat better among office users of its desktops with a C grade.
For notebooks, IBM and Sony, a newcomer to laptops, came out on top. Compaq, Dell, Gateway Inc. (NYSE:GTW - news), Micron and Toshiba Corp. took B
grades. Notebook grades for Dell and Gateway fell to a B from As last year.
The survey tallied scores on four measures, including repair frequency over one year, and satisfaction with reliability, repair experience and technical support.
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