Network Appliance Expands Customer Service and Global Support Operations
New Initiatives Increase Focus on Delivering NetApp Expertise Round the Globe
SINGAPORE, Mar 26, 2001 (BUSINESS WIRE) -- Network Appliance, Inc. (Nasdaq: NTAP chart, msgs) the leading provider of network storage and content delivery systems, today announced the opening of the NetApp Global Support Centre (GSC) in Singapore, to directly serve NetApp's customers in the Asia-Pacific region and worldwide.
The Asia Pacific facilities supplement Network Appliance's existing U.S. and European-based Global Support operations, field personnel and certified NetApp service providers that manage the company's fast growing installed base at enterprise-class availability levels that exceed 99.99% uptime. With Global Support operations now located around the globe, Network Appliance has further enhanced its ability to deliver the highest levels of service and support for NetApp filer storage and NetCache content delivery systems.
Network Appliance's Asia-Pacific Global Support Centre brings the company's award-winning customer satisfaction and support programs to the region, providing in time zone, local language support and a closer cultural fit for customers and resellers.
The new Global Support Centre complements Network Appliance's "Follow the Sun" strategy to provide customers worldwide, 24x7 technical support through its global network. The Centre will consist of technical and customer support teams and escalation engineers.
Launching the Global Support Centre in Singapore confirms Network Appliance's commitment that quality, world-class service and support for its Asia/Pacific operations is critical to its continuing success.
"In today's global economy, powering mission critical applications and enterprise infrastructure requires an understanding of our customer's business challenges and an ongoing professional support capability that delivers a substantial competitive advantage," said Dan Warmenhoven, CEO of Network Appliance. "We are one of the leading enterprise storage providers throughout the Asia/Pacific region. As we grow our new and highly innovative support organization here, we will make the necessary investments to support our Asia/Pacific growth and business objectives."
By establishing Global Support Centres in key strategic areas around the globe, NetApp(R) complements the fast rise of its products and solution sets, as well as its sales and marketing organizations. For additional information on Network Appliance products and services, visit netapp.com.
About Network Appliance
Network Appliance, Inc., a leader in network file storage and content delivery, has been providing data access solutions since 1992, and is a member of both the S&P 500 and NASDAQ 100 index. Major corporations and service providers, including Lycos, Yahoo!, Oracle, Siemens, Deutsche Telekom, The Chase Manhattan Bank, Aramco, Shell, Lockheed, Cisco, Motorola, and Texas Instruments have deployed NetApp(R) solutions.
The company pioneered the concept of the "network appliance," an extension of the industry trend toward dedicated, specialized products that perform a single function. NetApp storage and content delivery platforms (filers and NetCache(TM) appliances) are coupled with powerful content distribution and reporting software. This end-to-end solution offers seamless data management from the back-end data center to the edge of the network quickly, simply, and reliably. The Network Appliance product portfolio utilizes the company's innovative data access software, known as the Data ONTAP(TM) operating system, as well as standards-compliant hardware. It also offers multiprotocol support and transparent integration for UNIX(R) and Windows(R) environments.
Note to Editors: NetApp is a registered trademark and Network Appliance, NetCache, and Data ONTAP are trademarks of Network Appliance, Inc. in the U.S. and other countries. Windows is a registered trademark of Microsoft Corporation. UNIX is a registered trademark of X/Open Company Limited, in the U.S. and other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.
Contact:
Network Appliance
Adam Trunkey, 408/822-6314
atrunkey@netapp.com
netapp.com |
