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Pastimes : Computer Learning

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To: Logain Ablar who wrote (73462)12/31/2010 10:19:10 AM
From: Sexton O Blake  Read Replies (1) of 110654
 
Belated reply ... in my experience, all out system freezing is usually indicative of hardware issues. You named a "samsung program" but perhaps you need to dig deeper - ie your VIDEO CARD driver.

Back in January I picked up a used HP machine with dual Xeon processors (I won't tell you how hot those things get). It came with a nice Nvidia video card (for the time circa 2006)

Long story short - I installed XP Pro Service Pack 3 and used I believe the drivers from their (HP) initial stock driver page. All was fine UNTIL I decided to RDP into the machine from my other PC. Blue screen - reboot.

Googled it and saw reams of pages regarding this problem and it was related to SP3. Wow. (and a pisser since my other PC was running SP2 without problems).

After several hours of pissing around with this I found a page that someone discussed video drivers. I took a shot - going to the Nvidia page and boy was I behind. I updated to the latest and greatest and from then onward - zero problems.

Did your problem start at the same time you added the Samsung Dual Monitor Program alone --- or when you plugged in the monitor? I suspect simultaneously but as you said you uninstalled the program - leaving the monitor.

I will assume before proceeding you have a good backup overall of your boot.

a) What VIDEO card do you have? Separate like NVidia or ATI? [easy] Onboard version of those? [not as easy] Onboard version like Intel? [harder] Or is it a vanilla MOBO video card of which you know nothing about? [?? doubt this is the case but if so ... very hard]
b) Establish a version for yours (Display settings/advanced) and the version you can upgrade to, online. My [easy] stuff above is based on the kind of video card you have and how easy or hard it is to update.
c) Many hardware sites have forums - you can maybe find your exact problem. Google it too!
d) Upgrade the video to the latest and see if that solves the problem. (I would probably do this regardless of anything else - but Googling for more is always a good "checkmark" task)

Assuming the driver is FINE or UPDATED - if it continues - go deeper - try unplugging and leaving the extra monitor out of the picture. Then plug it in and reboot - freeze again?

If so you may want to get into SAFE mode and see if the problem persists.

If the driver is updated; the 2nd monitor IS causing problems - you may have a video card problem.

SAFE mode can eliminate program conflicts but may not eliminate hardware conflicts.

Good luck and yes, please update us with your findings.
blake
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