ROCKWELL ELECTRONIC COMMERCE INTEGRATED ON ORACLE TO PROVIDE OPEN,
SCALEABLE
Call Center Technology Solutions
WOOD DALE, Ill., June 24 /PRNewswire/ -- Rockwell Electronic Commerce
announced today the selection of Oracle Corporation (Nasdaq: ORCL) as
the preferred relational database management system supplier for its
entire line of integrated call center technologies. As part of the
agreement, Rockwell will integrate the Oracle8(TM) database server into
its telephony and Internet-based customer management solutions for call
processing management and also for agent desktop application
development and deployment. These products provide Rockwell's
customers with "best-in-class" solutions for efficiently managing and
optimizing call center operations.
Individual Rockwell products have incorporated Oracle databases in the
past. With this announcement, Rockwell and Oracle formalize Rockwell's
intent to standardize its product development around the Oracle8
database technology. As voice and data merge and the number of customer
contact methods increase, leading businesses are integrating their call
center systems with enterprise- wide IT infrastructures. Oracle
supports Rockwell's line of open, scaleable call center solutions and
facilitates integration with legacy systems.
"An open, scaleable call center platform is key to establishing a
superior IT infrastructure," said Roger Sumner, Director Product
Management and Development, Rockwell Electronic Commerce. "Oracle's
leadership position and open architecture philosophy are consistent
with Rockwell's goal of providing our customers with the most advanced
call center technology available. In addition, Rockwell customers will
benefit from Oracle's global development and support resources."
"Rockwell has been an Oracle Alliance Partner for three years,"
explains Mike Hallett, vice president, Americas Alliances for Oracle
Corporation. "With Rockwell's proven in-field successes and our
combined solutions, Rockwell's customers are achieving significant
results. And, we are pleased that Rockwell chose Oracle as their
preferred relational database management systems provider."
Rockwell Electronic Commerce's innovative call center products using
the Oracle database include:
* Transcend -- recently announced, award-winning ACD software application
for Windows NT platforms;
* Total Recall Reports -- an information repository and report creation
software application designed to collect and store Rockwell's Spectrum
ACD generated data in an Oracle database;
* DiverCTI -- a development toolkit for desktop applications, and the
agent interface for those applications, and;
* 3CS -- a server providing open access to Spectrum ACD data and enabling
call center control and rapid development of real-time call center
solutions.
Rockwell Electronic Commerce www.ec.rockwell.com ) is a leading
supplier of integrated call center platform technologies for companies
that conduct critical customer interactions over the telephone or
Internet. Rockwell Electronic Commerce products include automatic call
distributors (ACD), computer telephony integration (CTI), agent desktop
workstation applications, and information collection, reporting and
management tools. Rockwell Electronic Commerce delivers robust and
open platform technologies that integrate with existing enterprise-wide
information infrastructures and support customer
relationship-management applications that anticipate and satisfy
companies' needs to serve their customers.
Rockwell (NYSE: ROK) is a global electronics controls and
communications company with leadership positions in industrial
automation, avionics and communications, and semiconductor systems, and
electronic commerce with fiscal 1997 sales of approximately $8 billion
and 48,000 employees. Rockwell's world headquarters is located in
Costa Mesa in Orange County, Calif.
Rockwell, Call Center Command Server, DiverCTI, Total Recall Reports
and Transcend are trademarks of Rockwell International, and Spectrum is
a registered trademark of Rockwell International. Oracle is a
registered trademark of Oracle Corp.
SOURCE Rockwell Electronic Commerce
-0- 06/24/98 /CONTACT: Mike Collyer of
Rockwell Electronic Commerce, 630-227-8212, fax, 630-227-8186, or
e-mail, collyer@rockwell.ec.com; or Pamela Ram of Tech Image Ltd.,
847-705-0040, ext. 228, fax, 847-776-3444, or e-mail,
pamela.ram@techimage.com, for Rockwell/
/Web site: ec.rockwell.com (ROK ORCL)
CO: Rockwell Electronic Commerce; Oracle Corporation ST: Illinois
IN: CPR MLM SU:
|
