Novell: Novell and Compaq partner to
provide businesses with expanded
service offerings worldwide
M2 Communications - Wednesday, January 26, 2000
JAN 26, 2000, M2 Communications - PROVO, Utah -- Novell, Inc., the leader in Net
infrastructure software, today announced it is partnering with Compaq Computer
Corporation to bring co-developed service offerings and high-quality technical
support alternatives to mutual Novell/Compaq customers around the world. The
partnership is part of the Novell Global Service Partner (GSP) program, through
which GSP partners provide jointly developed service offerings with Novell as
well as direct support for Novell products to mutual customers.
A natural extension of Novell's and Compaq's decade-long relationship that has
included software and hardware collaboration, the Global Service Partner agreement
will provide an additional conduit for delivering services that help customers use
directory technology to securely extend their networks to the Internet for
e-business. More than 1.2 million Compaq servers run Novell's NetWare network
operating system, and the GSP relationship combines the two companies'
expertise to provide support services, business development, training and support
tool development.
"We are partnering with Compaq Customer Services through our GSP program
because we are committed to providing mutual customers with the services they
need to help them succeed in today's rapidly changing network environment," said
Rich Nortz, senior vice president of Novell Customer Services. "Novell's directory
technology has helped customers create mission-critical networks around the
world, and the combined support strengths of Compaq and Novell will help
customers experience the business benefits and efficiencies they expect from their
technology investment."
According to Nortz, Novell is establishing comprehensive support-delivery
relationships with other companies in the business of providing world-class
technical support services in order to enhance customer satisfaction and create
business opportunities for Novell, its partners and customers.
Peter Mercury, vice president of Compaq Customer Services, said the
high-availability requirements of today's non-stop e-business customers are
creating demand for availability services, proactive support, and simplified,
accelerated problem resolution. "Teaming with Novell will allow us to better serve
our customers by ensuring that their mission-critical networks are continuously
available," Mercury said.
Novell and its partners, including other GSP partners Hewlett-Packard and IBM,
provide industry-leading technical support around the clock to Novell customers
worldwide. From Web-based support and online forums to e-mail and telephone
inquiries to FaxBack materials and CD-ROMs, Novell programs ensure customers
receive the technical support services they need when they need them. For more
information, visit the Novell Support Connection Web site at
support.novell.com.
Novell's technical support is just one part of the business ecosystem Novell is
building for customers and partners. The company's leading networking products
and technologies combined with global channel, consulting, developer and
education programs make Novell a strategic networking partner for organizations of
every kind and size. Reaching virtually every country on earth, this distribution and
support infrastructure includes more than 20,000 authorized resellers and 500, 000
networking professionals certified to administer and maintain Novell networks.
About Novell
Novell, Inc. (NASDAQ:NOVL) is the broadest supplier of Net infrastructure software
used to integrate and manage the diverse information resources of private business
networks and the Internet. Novell's worldwide channel, consulting, developer,
education and technical support programs are the most extensive in the network
computing industry.
For information on Novell's complete range of products and services, contact
Novell's Customer Response Center at (888) 321-4CRC (4272), or visit Novell's Web
site at novell.com. Press may access Novell announcements and
company information on the World Wide Web at novell.com.
Novell and NetWare are registered trademarks and Novell Support Connection is a
trademark of Novell, Inc. in the United States and other countries. All third-party
trademarks are the property of their respective owners. |
