Ascend Announces New "Service In A Box" Model for Customers Buying Support Contracts Through Distributors and Resellers; New Advantage-Pak Services Bring Lower Costs, Consistent Q
Business Wire via Dow Jones
ALAMEDA, Calif.--(BUSINESS WIRE)--Aug. 4, 1997--Ascend Communications, Inc.
(NASDAQ:ASND) today introduced a new service program that will make it easier
for customers to purchase support for Ascend equipment through third-party
resellers and distributors. The Advantage-Pak Services are pre-packaged service
plans that simplify everything from registration to line provisioning, all at a
low price and with uniform quality. Advantage-Pak gives customers the
confidence of getting support directly from Ascend regardless of where they
purchase their equipment.
"With the complexity of today's networking environments, choosing support
plans is almost as complicated as choosing equipment," said John Pohl, manager,
service marketing. "Our Advantage-Pak Services take the guesswork and
inconsistency out of buying support plans through a multi-tier distribution
network. Customers get the best combination of quality products and quality
service right out of the box."
Ascend has designed the program to be attractive to distributors and resellers
as well as to customers buying service contracts. Many channel partners have
limited or no support capabilities or they have customers located so far away
that it makes support unprofitable. The Advantage-Pak program makes it possible
to increase profit margins and customer satisfaction without increasing support
costs.
Advantage-Pak Services are available for all MAX and Pipeline customers and
can be purchased as either one-year or three-year programs. Additionally,
Advantage Pak offers multiple service programs to address various support
requirements such as on-site installation, premium remote support (including
24x7 priority technical support, overnight advance replacement services,
software support and authorized on-line web access) and standard or priority
on-site maintenance (including all parts, labor, travel and expenses, priority
technical support and authorized on-line Web Access).
Availability
Advantage-Pak Services will be available to customers in North America in
August 1997.
About Ascend Communications
Ascend Communications, Inc. develops, manufactures and sells wide area
networking solutions for telecommunications carriers, Internet service providers
and corporate customers worldwide. For more information about Ascend and its
products, please visit the Ascend web site at ascend.com , or e-mail
info@ascend.com .
Ascend is headquartered at One Ascend Plaza, 1701 Harbor Bay Parkway, Alameda,
California 94502. Phone: 800/ASCEND4; Fax 510/814-2300; E-mail: info@ascend.com
.
CONTACT: Gallagher PR
Shannon Malliet, 510/747-2254
smalliet@ascend.com
08:13 EDT AUGUST 4, 1997
BW0075 AUG 04,1997 5:11 PACIFIC 08:11 EASTERN
:TICKER: ASND
:SUBJECT: TLCM NPRD CA
Copyright (c) 1997 Business Wire
Received by NewsEDGE/LAN: 8/4/97 7:34 AM |
