The following excerpts came from
an article by Jim Carlton in The
Wall Street Journal:
Compaq Computers may change
the command which reads "Press
Any Key" to "Press Return Key"
because of the flood of calls asking
where the "Any" key is.
AST technical support had a caller
complain that her mouse was hard
to control with the dust cover on.
Turned out, the "dust cover" was
the plastic bag the mouse came in.
A man called a Compaq technician
complaining that the system
wouldn't read word processing files
from his old 5" diskettes. After
trouble-shooting for magnets and
heat failed to diagnose the problem,
it was found that the customer had
labeled the diskettes and then rolled
them into the typewriter to type the
labels.
Another AST customer was asked
to send a copy of her defective
diskettes. A few days later, a letter
arrived from the customer along
with Xeroxed copies of the
floppies.
A Dell technician advised his
customer to put his troubled floppy
back in the drive and close the
door. The customer asked the tech
to hold on and was heard putting
the phone down and crossing the
room to close the door to his office.
Another Dell customer called to
say he couldn't get his computer to
fax anything. After 40 minutes of
trouble-shooting, the technician
discovered the man was trying to
fax a piece of paper by holding it in
front of the monitor screen and
hitting the "Send" key.
Yet another Dell customer needed
help setting up a new program, so a
Dell tech suggested he go to the
local Egghead. "Yeah, I got me a
couple of friends," the customer
replied. When told Egghead was a
software store, the man said, "Oh, I
thought you meant for me to find a
couple of geeks."
A Dell technician received a call
from a customer who was enraged
because his computer had told him
he was "bad and invalid." The tech
explained he shouldn't take the
responses personally.
An exasperated caller to Dell
couldn't get her new Dell Computer
to turn on. The tech asked if she
had plugged it in. She had. The tech
asked her what happened when she
pushed the power button. Her
response was, "I pushed and
pushed on this foot pedal and
nothing happens." The "foot pedal"
turned out to be the computer's
mouse.
This story comes from Novell:
Caller: Hello, is this Tech Support?
Tech: Yes, it is. How may I help
you? Caller: The cup holder on my
PC is broken and I am within my
warranty period. How do I go
about getting that fixed? Tech: I'm
sorry, but did you say a cup holder?
Caller: Yes, it's attached to the
front of my computer. Tech: Please
excuse me if I seem a bit stumped;
it's because I am. Did you receive
this as part of a promotional at a
trade show? How did you get this
cup holder? Does it have any
trademark on it? Caller: It came
with my computer. I don't know
anything about a promotional. I just
has "4X" on it. At this point, the
tech had to mute the caller because
he couldn't stand it. The caller had
been using the load drawer of the
CD-ROM drive as a cup holder
and had snapped it off the drive! |
