Anacomp(R) Technical Services and Chaparral Network Storage, Inc. Sign Worldwide Maintenance Agreement
Partnership Provides Around-The-Clock Expert
Onsite Service for Leading Storage Routers
SAN DIEGO, Aug. 24 /PRNewswire/ -- Anacomp Technical Services, a business unit of Anacomp, Inc. (Nasdaq: ANCO) and a leading global provider of multi-vendor solutions support, today announced that it has signed a worldwide agreement with Chaparral Network Storage, Inc., a leader in storage networking solutions. Anacomp will provide onsite maintenance and support for Chaparral's fibre channel routers.
Based in Longmont, Colorado, Chaparral is a premier provider of intelligent storage networking solutions for data-intensive, enterprise applications. Its products provide vital connectivity between SCSI and Fibre Channel storage devices. As the industry continues to develop and implement Storage Area Networks (SANs) to advance system performance and data availability, Chaparral products provide the critical connectivity for both Fibre Channel and SCSI storage devices.
"Anacomp has earned an excellent reputation for world class technical support and responsiveness in the SAN environment and understands the importance of mission critical data," said Michael Gluck, president and COO for Chaparral. "This partnership is the next step in providing our customers with a total storage solution."
In partnership with Anacomp, Chaparral's onsite service program is designed to support and deliver a complete solution for customers using Chaparral's products and ensures high-quality service and around-the-clock availability. Anacomp Technical Services will provide two different service levels: 7x24x4 coverage (7 days a week, 24 hours a day, with a 4-hour average service response time), plus 5x9x4 coverage (5 days a week, 9 hours a day with a 4-hour average service response time). This latter coverage is available from 8:00 a.m. to 5:00 p.m. local time, Monday through Friday (excluding holidays).
"Anacomp is continuing to build multi-vendor service and support capabilities in the network solutions area," said Jeff Cramer, senior vice president of Anacomp and general manager of its Technical Services business. "This is a high-growth industry segment where there is growing demand for onsite service options. By teaming with Anacomp, Chaparral leverages our high service levels, global reach, and technical expertise to deliver exceptional support and value to their customers."
About Chaparral Network Storage, Inc.
Chaparral is a leading provider of high performance products that facilitate the movement of data between networked storage devices. Chaparral is focused primarily on developing products for use in the emerging market for SANs. Chaparral's Intelligent Storage Routers facilitate the interconnection of SANs with existing SCSI-based servers and storage systems. Chaparral's external RAID controllers distribute data across multiple hard disk drives to increase data transfer speeds and deliver fault tolerance. Chaparral's products are designed to provide a high level of performance, availability and functionality. For additional information about Chaparral Network Storage, Inc. and their products call: Headquarters: 303.845.3200; Western Region: 408.264.1285; European Office: 44 1256-782751 or 44 1344-302200; or visit Chaparral's web site at www.chaparralnet.com. |
