Norstan to offer systems from Comverse. Here's the URL:
biz.yahoo.com
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Monday August 23, 8:05 am Eastern Time
Company Press Release
Norstan To Offer Intelligent Recording And Quality Monitoring Systems From Comverse Infosys, Inc.
WOODBURY, NY--(BUSINESS WIRE)--August 23, 1999--Comverse Infosys, Inc., a division of Comverse Technology, Inc. (NASDAQ: CMVT - news), and a global leader in digital recording technology and a market leader in providing Intelligent Recording(TM) solutions for call centers, announced today that Norstan, Inc. (NASDAQ: NRRD - news) will incorporate Comverse Infosys' ULTRA(TM) and Mentor(TM) products and applications under its call center solutions umbrella.
Norstan is a major value-added solutions provider of state-of-the-art call center platforms for Siemens Information and Communications Networks and Aspect Telecommunications. Norstan's call center business is focused on combining best-of-breed products and technologies with expert consulting and integration services. Comverse Infosys develops customer, agent and transaction monitoring for call centers that measure agent quality and performance as well as the customer's experience across the enterprise.
``Norstan is a highly-regarded, professional organization that understands call center technologies and is skilled in integrating these technologies to provide comprehensive solutions that address the business needs of the customers,' stated Dan Bodner, President of Comverse Infosys.
Norstan's call center offerings include: state-of-the-art customer contact solutions for mission critical environments; interactive voice response; workforce management; quality monitoring; preview and predictive dialing; data consolidation; data warehousing; internet telephony; and video call centers. ``Comverse Infosys provides Norstan with dynamic recording and monitoring solutions that meet our criteria for best-of-breed,' stated Larry Schmidt, Vice President Call Center Technology Group for Norstan, Inc. ``Their modular approach based on a single platform maximizes our options for integrating into the existing call center environment. This supports our efforts to leverage the technologies already in place and allows us to build on the platform as the call center's business expands.'
Norstan is a global leader in technology services providing information technology and communication systems solutions to business clients worldwide. Headquartered in the Twin Cities, Norstan's sales, consulting and service offices are located in more than 65 locations in North America and Europe. Through its three operating units Communication Systems, Global Services and Financial Services - Norstan offers leading-edge technology products, world-class technology services and competitive financial offerings as a single-source solution provider. For more information on Norstan, Inc., visit their web site at www.norstan.com.
Comverse Infosys, Inc., based in Woodbury, New York is a world leader in the development, manufacture and marketing of digital recording and quality monitoring solutions for call centers, government and law enforcement organizations. The company's products are installed in financial institutions, customer service centers, telemarketing centers, and other call centers. Comverse Infosys has a global presence with sales, distribution and support offices across the U.S. and in 45 countries including Canada, Germany, Hong Kong, Israel, Netherlands, Singapore and the United Kingdom. Comverse Infosys is a wholly-owned subsidiary of Comverse Technology, Inc., a NASDAQ-100 Index Company and the world's largest provider (through its Comverse Network Systems Division) of enhanced services platforms to wireless and wireline telecommunications network operators. For more information on Comverse Infosys, Inc., visit Comverse at www.cominfosys.com.
Intelligent Recording, ULTRA and Mentor are trademarks of Comverse Infosys, Inc.
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Contact:
Product Information Investor/Business Press
Dawn Shields Paul D. Baker
Comverse Infosys, Inc. Comverse Technology, Inc.
234 Crossways Park Drive 170 Crossways Park Drive
Woodbury, NY 11797 Woodbury, NY 11797
(516) 465-1236 (516) 677-7226
dshields@cominfosys.com paul_baker@comverse.com |
