Cost were only up slightly. They are doing a lot of hiring at all levels. They still have to keep the shop open. I do not think they are becoming defensive which they easily could do.
Call centers are in dire need of help, good software, people to implement and support it all.
I hope these guys even become more aggressive.
If anyone owns a business call in a Nortel distributor rep or LU rep and see what happens. Some guy who is green, knows very little about business center information flows, call control, business economics, and what is important for the customer.
Daaa, how many phones do you have? Daaa, how many agents in your center? Daaa, when do you plan to make a decision? Daaa, I'll go back to the office and work on the quote. Would you like to come to our office for a presentation of overheads? Daaa, we have great support and the best products. Our prices are good too.
The point here is very few in the PBX/call center business really know software, services and implementation. Anyone can sell a box, and with some nuts and bolts string it together.
Analyst following this business don't know the ins and outs of the business ASPT is going after. |
