UPTIME Plus Keeps Downtime to a Minimum; MicroNet Offers Free, On-Site Service and Installation Plan for Genesis RAID Users
IRVINE, Calif.--(BUSINESS WIRE)--June 10, 1999--MicroNet Technology, an innovator in storage solutions, is now offering UPTIME Plus, a comprehensive on-site service and technical support program for its Genesis RAID system customers. Dedicated to providing immediate response for system problems, UPTIME Plus is staffed by well-trained, experienced technicians that assist in troubleshooting incidents to offer quick and complete resolutions. UPTIME Plus is available 24-hours a day, seven days a week. On-site installation for Genesis2 and Genesis4 systems and one year on-site support is available at no cost for the first year to any MicroNet customer who purchases a Genesis RAID system in the USA.
Over 200 UPTIME Plus technicians are strategically located throughout the United States to provide the best possible service and quickest response time to calls. Each expert technician has been carefully trained on all major platforms and operating systems and for application-specific environments to promptly understand and resolve problems. Additionally, if on-site support is needed, a MicroNet technician will arrive at the customer's location by the next day, ensuring that downtime is cut to a minimum. A customer can also opt for the four-hour, on-site response plan at an additional cost. The combination of a four-hour response time with a MicroNet "ready-spares" parts kit protects the customer's business from long downtime delays.
UPTIME Plus on-site service is available to any Genesis RAID system customer free for one year. Installation is also available free for one year to Genesis2 and Genesis4 customers. Pricing for additional years of on-site service can be obtained by contacting MicroNet.
For product and reseller information, contact the sales department of MicroNet Technology, Inc. Tel: (949) 453-6100 or Fax: (949) 453-6101. MicroNet can be found on the World Wide Web at www.micronet.com. |
