this really doesn't warrant a mention in the same lusty breath as SCreaMeR's big $400M contract, but we inked a deal with their pipe-layer today too.
siliconinvestor.com
keeping with the cheesy innuendos ...
Notanadultfilmstarbutiamlong(thisstock)likeDirkDigglerCM
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Comverse Infosys and Williams Communications Solutions Announce Distribution Agreement
WOODBURY, N.Y.--(BUSINESS WIRE)--Nov. 22, 1999--Comverse Infosys, Inc., a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT), a global leader in digital recording technology and a market leader in providing Intelligent Recording(TM) solutions for call centers, has signed a distribution agreement with Williams Communications Solutions, the largest independent provider of integrated enterprise network solutions in North America. The company is a unit of Williams Communications Group, Inc., (NYSE: WCG). Terms of the agreement were not disclosed.
Comverse's technologies complement our call center offerings by adding call recording and quality assurance capabilities to our diverse portfolio of fully integrated data, voice, video and IP solutions," said Jim Greenway, vice president of marketing for Williams Communications Solutions. "And Comverse products integrate easily with all of the call center solutions we offer."
Williams will offer a full range of Comverse digital recording and quality monitoring solutions. Through ULTRA(TM), Comverse's Intelligent Recording(TM) platform with multiple applications for call centers, it is possible to capture voice and data information associated with call centers and customer relationship management. Applications include:
- full-time recording to capture the complete Customer
Experience(TM);
- selective recording to capture agent performance on a scheduled
or percentage basis;
- Rules Recording(TM) to activate recording or tag calls that meet
the user's criteria based on switch information such as ANI,
DNIS, customer ID or other information;
- event-driven recording to activate recording or call marking by
other intelligent devices in the contact center like IVRs, CTI
servers, database servers and desktop applications; and
- record on-demand to empower agents and supervisors to activate
recording or tag calls for transaction verification or to record
and easily locate and playback critical calls.
Williams will also distribute Comverse's latest addition to the call center market -- Words&Pictures(TM), a full-featured quality monitoring system recording voice and screens, aimed at small and mid-sized call centers.
"Williams Communications Solutions provides us access to an extensive North American customer base," said Dan Bodner, president of Comverse Infosys, Inc. "Williams has long been a major supplier and integrator of call center solutions and we are excited about this opportunity to integrate Intelligent Recording and monitoring solutions for the company's many call center customers." |
