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Politics : Politics for Pros- moderated

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To: John Carragher who wrote (93172)	1/5/2005 11:01:51 AM
From: Lane3	Read Replies (1) of 793789

first we had CAREMARK and i expect it was start up problems, poor screen designs etc. Bad system for new prescriptions, had to go to doctor for new prescription and then mail it into them. Thought I'd report in on my experience with Caremark, which started on Saturday. No, things haven't improved. You're very lucky to be with Medco. It took me a couple of hours and four calls over two day to customer service, two return calls from a customer service supervisor, and one call to their IT guy before I managed find someone who knew something so I could get registered and find my prescription history. No, they still don't handle prescription renewals for you like Medco does. They don't even offer envelopes for sending in prescriptions. You have to print out a form. Having finally registered, I thought I would send them a bug report for two bugs I discovered in my travels but today their system is down. I wonder how long the my carrier's %#$@! contract with Caremark lasts...

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