KANA :-) on earlier news.
Wingcast Selects KANA External-facing eCRM Solutions to Deliver Advanced
Wireless Information And Safety Services Into Vehicles KANA's Web-Architected
Contact Center Solutions to Provide Wingcast with Intelligent Customer
Interactions While Reducing Costs
SAN DIEGO, Calif., Nov 13, 2001 (BUSINESS WIRE) -- Wingcast LLC, the telematics
company founded by Ford Motor Company (NYSE: F) and QUALCOMM Incorporated
(NASDAQ: QCOM), today announced the selection of KANA Contact Center(TM) to
provide advanced multi-channel support and information services for
Wingcast-equipped vehicles. Wingcast develops and delivers wireless mobility and
information services that bring voice, Internet access, safety and lifestyle
services to vehicles. KANA(R) (NASDAQ: KANA), the leading provider of
external-facing eCRM solutions, will enable Wingcast to offer a multitude of
features and conveniences to drivers.
KANA Contact Center is a highly scalable, geographically distributed system that
connects customers, agents, and large databases of content, allowing Wingcast to
provide unprecedented service to its customers. Additionally, KANA solutions
will provide Wingcast with cost savings in the contact center and the ability to
accumulate invaluable and unique CRM information, enabling the telematics
provider to develop a deeper relationship with its customers. KANA's solutions
are currently in use by nearly 1200 companies worldwide.
"KANA was our clear choice based on its J2EE architecture, open standards and
ease of implementation," said Erez Nir, vice president, of information service
engineering for Wingcast. "While other CRM solutions are Web-enabled, KANA's
Web-based solution integrates databases and back-office systems and provides an
intuitive agent desktop that is easy to use at a lower cost of ownership."
The Wingcast Service Delivery System, when integrated with KANA Contact Center,
achieves full Computer Telephony Integration (CTI) and voice portal
interoperability to provide features ranging from roadside assistance and stolen
vehicle tracking, to navigation and real-time traffic information.
"The Wingcast system demonstrates the clear advantage of a Web-based
architecture for complex integration, scalability and usability," said Bud
Michael, executive vice president of products and marketing for KANA. "Wingcast
wanted an external-facing customer service application that would scale to very
high levels of concurrent users. KANA was able to provide a solution that would
address Wingcast's unique needs while enabling the company to simultaneously
reduce the cost of providing service."
About Wingcast
Wingcast, LLC (www.wingcast.com) was created by Ford Motor Company and QUALCOMM
Incorporated in October 2000 to provide telematics services - the integration of
computing and wireless telecommunications with motor vehicles to enhance safety,
security, productivity and enjoyment for consumers in a mobile environment.
Wingcast is dedicated to the development and delivery of advanced wireless
applications and telematics services that deliver on the promise of "connected
freedom" for mobile users both in and outside of vehicles.
About KANA
KANA (NASDAQ: KANA) provides the industry's leading external facing eCRM
solutions to the largest businesses in the world, helping them to better
service, market to, and understand their customers and partners, while improving
results and decreasing costs in contact centers and marketing departments.
Through comprehensive multi-channel customer relationship management that
combines the best-in-class KANA iCARE Architecture with enterprise applications,
KANA has become one of the fastest-growing providers of next generation eCRM
technology. The company's customer-focused service, marketing and commerce
software applications enable organizations to improve customer and partner
relationships by enabling them to productively interact when, where and how they
want - across all touch points, including web contact, web collaboration,
e-mail, and telephone. KANA's global customer base includes Global 2000
organizations in the financial services, manufacturing, high technology,
communications, retail and services markets. KANA has locations in 22 countries
worldwide, in addition to an extensive global network of channel partners. For
more information, please visit www.kana.com.
NOTE: KANA is a registered trademark, and KANA Software, KANA iCARE, KANA
Contact Center, KANA IQ, KANA ResponseIQ, KANA Response, KANA Marketing, KANA
iCARE Analytics and the KANA logo are trademarks of KANA Software, Inc. All
other company and product names may be trademarks of their respective owners.
CONTACT: Peter DeLauzon
Bailey/Gardiner Inc.
(619) 234-8282x110
or
Mary Adams
Wingcast, LLC
(858) 795-4539
or
Jessica Hohn
KANA
(508) 653-4000
jhohn@kana.com
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-0-
KEYWORD: CALIFORNIA
INDUSTRY KEYWORD: AUTOMOTIVE
COMPUTERS/ELECTRONICS
INTERNET
NETWORKING
TELECOMMUNICATIONS
SOURCE:
KANA
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