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Technology Stocks : i2 Technologies
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To: Melissa McAuliffe who wrote (874)11/11/1998 2:57:00 PM
From: Lizzie Tudor   of 2339
 
HEY - Melissa... check out the Siebel thread.... Shege is back! (you probably already know that Im about to mosey on over there)

Re: whoever posted the ERP hell on earth article... I really wonder about articles like that - yes ERP is hard to use etc but the prior generation was no easier imo. I constantly heard complaints about ManMan etc. before we put our stuff in, and then after we went live, those same complaints shifted to the new packages. It might be that the new ERPs dont live up to expectations.... but even then, it has to do with the implementation.

Example oracle ERP has a feature to invoice for products multiple times during the day - could be a money saver + assist in warehouse/shipping schedules. The old packages didnt have that option, ManMan had a batch pgm for invoicing you ran at night and then shipped everything the next day. So, the Oracle ERP feature could have been really good - but, it ended up no customers wanted it, why? Because SGI (for example) ran some queries and discovered that customers routinely change their mind during the day about what product they want to buy. Immediate shipping would have been very costly and resulted in a lot of RMAs. So no customer that I know of ended up actually implementing this feature. Maybe there were some high expectations regarding some ERP functionality but lots of stuff never materialized as workable in the business climate.

Oh there I go rambling again whoops.
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