Humbly report, Larry, my humble thoughts about service.
The quality of E*Trade service strikes me as simply "average", like any other "average" anywhere else, across the entire spectrum of US commerce.
My good and bad experiences with them are like good and bad experiences with any other service. I've run into great people there that helped, with a sense of humor, patience, and eagerness. I've also run into people there that didn't know what a warrant is. I'm NOT kidding. Had to wait on hold for someone else that did.
So, what's my point? The US economy is swiftly heading into what I'd humbly call the "technology driven self help" mode. If you want to bla bla, press 9. Visit our help pages at www.blablabla.com. Personal service in many sectors is vanishing, and most of us are growing accustomed to automation instead - like it or not.
So may point is, I'm discounting the E*Trade person to person service "problems" as "normal" and "inevitable" and "average" and I therefore consider them a minor part of the EGRP equation, and, frankly, pretty much ignore them, as the other elements of the E*Trade whole seem much more important.
Cheers,
Svejk
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