AM: I assume the HSE has already seen, but just in case: (Hope they paid the appropriate licensing fee.) <g>
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06/15 7:10P (RT) E-business boom is a myth, study says
Story 2726 (I/DPR, I/US, I/BUS, CSCO-D, CSCO, DELC-D, DELL)
PALO ALTO, Calif., June 15 (Reuters) - For all the talk of
the Internet simplifying business transactions, the
overwhelming majority of companies still have no effective
online systems to permit seamless transactions with other
businesses, a new study finds.
Only nine percent of a sampling of global companies enable
other business customers to initiate a transaction online,
according to the study to be released Wednesday by Shelley
Taylor & Associates, a management consulting firm in Palo Alto.
The majority of companies, such as Cisco Systems Inc
<CSCO.O>, allow only existing customers who have established
accounts to initiate transactions online, the study found.
Brand new customers who hope to do business on these sites
are often told they cannot proceed without a valid purchase
order number.
The study, which uses Cisco to illustrate both the benefits
and limits of e-business today, said that company has
dramatically reduced customer support costs by using the
Internet.
"The problem with the Cisco model is that their site
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