COMPAQ: Mercedes-Benz selects Compaq Work Expeditor
JUN 17, 1999, M2 Communications - Compaq Work Expeditor has been selected by Mercedes Benz as
part of its overall customer relationship management (CRM) strategy. Compaq Work Expeditor will manage
all incoming and outgoing interaction with Mercedes Benz customers, via fax, phone call, letter and e-mail.
Compaq Work Work Expeditor provides intelligence to Mercedes Benz documents (customer interactions)
that comes into the system, allocating the document to appropriate resources and making a complete track
of its whereabouts available to CSR's (call centre representatives). Through Compaq Work Expeditor
Mercedes Benz has achieved an almost paperless call centre.
Compaq today announced that the Mercedes-Benz Customer Assistance Centre has selected Work
Expeditor, Compaq's document management and workflow software product for Microsoft Exchange.
Thor Tielemans, Business Engineering Manager, Mercedes-Benz Customer Assistance Centre, Maastricht,
the Netherlands said: "At the Mercedes-Benz Customer Assistance Centre we choose our partners for the
same reason that our customers choose our product: quality, reliability and performance. With the product
and services we receive from Compaq, we are confident that we can handle the correspondence in an
efficient and effective way. Work Expeditor enables us to meet and exceed the expectations of our
customers."
The Mercedes-Benz Customer Assistance Centre (CAC) in Maastricht, the Netherlands, will serve as a
central customer contact point in Europe, taking care of all customer needs in 17 European countries, 12
languages, 365 days a year, 24 hours a day. To manage its communication and data needs,
Mercedes-Benz CAC developed an application based on Siebel and Microsoft Exchange. To handle this
daily flow of letters, faxes, and e-mails efficiently, Mercedes-Benz CAC chose Compaq Work Expeditor.
Work Expeditor, a document and workflow management solution that integrates with Microsoft Exchange
and Outlook, will enable the organisation to gain better control over correspondence business processes and
speed operations.
About Work Expeditor
Compaq Work Expeditor is a document management and workflow software product for Microsoft Exchange
users. Using a Microsoft Exchange infrastructure and Microsoft Outlook as a universal electronic desktop,
Work Expeditor offers a flexible, customisable application for customers to build, implement, and manage
mission-critical, work management solutions easily with low risk and low cost. Work Expeditor is the only
product for Microsoft Exchange that includes document management, workflow, and flexible programmable
capabilities in a single product.
Microsoft/Compaq alliance
As part of its strategic alliance with Microsoft, Digital (now Compaq) was named the first worldwide Prime
Integrator for Windows NT and BackOffice in the enterprise. This partnership has contributed to Compaq
achieving the position of the number one integrator Microsoft Exchange environment.
Company Background
Compaq is the second largest computer company in the world and the largest global supplier of personal
computers. Compaq develops and markets hardware, software, solutions, and services, including
industry-leading enterprise computing solutions, fault-tolerant business-critical solutions, networking and
communication products, commercial desktop and portable products and consumer PCs. The company is
an industry leader in environmentally friendly programmes and business practices.
Compaq was established in the UK in 1984 and is headquartered in Richmond, Surrey. Its products and
services are sold and supported through a network of marketing partners across the UK.
Customer advice, reseller locations and information about Compaq and its products can be found at
compaq.co.uk or by calling the Compaq Call Centre on 0845 270 4000. This is the Compaq UK
telephone number for publication (all calls are charged at local rates). |
