-----Original Message-----
From: DivxDirect@DIVX.COM <DivxDirect@DIVX.COM>
To: DIVXDIRECTSUBSCRIBERS@PEACH.EASE.LSOFT.COM <DIVXDIRECTSUBSCRIBERS@PEACH.EASE.LSOFT.COM>
Date: Friday, June 18, 1999 6:06 PM
Subject: Divx Direct Newsletter - June 18, 1999 Edition - Farewell
>=======================================
>Divx Direct Newsletter - June 18, 1999
>=======================================
>
>**Divx Announces Operations Closing**
>
>**Divx Discs To Work Through 2001**
>
>**Maintaining Your Divx Account**
>
>**Refunds Available For DivxSilver Discs**
>
>**Outstanding DivxFlix Orders**
>
>**Get $100 Cash Rebate On Your Divx Player**
>
>**Valuable Information For Circuit City Customers**
>
>**Policy For Other Divx Retailers**
>
>
>==================================
>Divx Announces Operations Closing
>==================================
>
>On Wednesday, Digital Video Express announced that it
>will cease marketing of the Divx home video system
>and discontinue operations. We regret that we have
>had to make this decision. The Divx feature has
>always been embraced by our customers, and we have
>appreciated the opportunity to provide what we
>continue to feel was a convenient and affordable
>renting option.
>
>Unfortunately, despite strong support from our
>customers, Divx has been unable to obtain
>sufficient movie studio support to ensure an
>adequate and up-to-date selection of movie titles,
>or the retail distribution necessary to provide
>convenient disc purchase options as originally
>envisioned. Without support in these essential
>areas, we cannot adequately serve you, our
>customer, or create a viable business. Effective
>yesterday, June 16th, Divx will no longer register new
>customers. Existing, registered customers will be
>able to view discs during a two-year phase-out
>period.
>
>
>================================
>Divx Discs To Work Through 2001
>================================
>
>All Divx discs can be viewed on registered players
>anytime between now and June 30, 2001. Subsequent
>viewings also will be available during that period.
>Circuit City has reduced the price of all Divx
>discs to $1.99. For that price, consumers will
>continue to receive a 48-hour viewing period that
>begins when they insert the disc into a registered
>Divx-featured player, but all viewing periods must
>now be completed by the June 30, 2001, date.
>
>
>==============================
>Maintaining Your Divx Account
>==============================
>
>The Divx Customer Satisfaction Center will remain
>open through June 30, 2001, to service existing
>customers and their accounts. During this time, you
>will be able to change any account information,
>including name, address, credit card, and phone.
>You will also be able to add additional Divx
>players to your account.
>
>To contact the Customer Satisfaction Center, call
>1-888-456-DIVX.
>
>
>=======================================
>Refunds Available For DivxSilver Discs
>=======================================
>
>Discs can no longer be upgraded to unlimited
>viewing, known as DivxSilver. Customers who have
>converted discs to DivxSilver can continue viewing
>the discs until June 30, 2001, or receive a full
>refund of the conversion price if requested prior
>to September 30, 1999. All Silver refunds must be
>requested by calling the Divx customer service
>center at 1-888-639-3489.
>
>
>============================
>Outstanding DivxFlix Orders
>============================
>
>If you have recently placed an order through
>DivxFlix, our on-line store, your order has been
>processed, and you should receive your order in
>less than one week. If your order contained
>Advance Sale or Backordered items, we may still be
>able to fulfill your order. We will be sending out
>e-mails to all customers with outstanding orders
>to confirm the status of your order (you should
>receive your e-mail by Tuesday, June 22).
>
>If you have any further questions, please call
>1-888-456-DIVX.
>
>
>=========================================
>Get $100 Cash Rebate On Your Divx Player
>=========================================
>
>Divx wishes to ensure that all customers receive a
>refund for the added cost of the feature, that the
>refund process is smooth and convenient, and that
>all customers remain satisfied with their overall
>experience. For that reason, Divx has developed the
>following pricing, rebate and product return
>procedures for Divx customers:
>
>Digital Video Express is providing via mail a $100
>cash rebate to all Divx customers who purchased
>Divx players prior to June 16, 1999. Your
>Divx-featured DVD player is a fully functional DVD
>player and will continue to operate as such; the
>rebate will compensate for the maximum added retail
>price of the Divx feature. Rebate forms are
>available in Circuit City stores or at
>http://www.divx.com/rebateform.htm.
>
>
>================================================
>Valuable Information For Circuit City Customers
>================================================
>
>**$1.99 Divx Disc Closeout Sale**
>
>All Circuit City stores are currently selling
>their inventory of Divx discs at the discounted
>rate of $1.99. Divx discs will play on all
>currently registered Divx players through June 30,
>2001.
>
>
>**Prices Lowered on All Divx/DVD Players**
>
>Circuit City has reduced the price of all
>Divx-featured DVD players. The normal 30-day low
>price guarantee and the 30-day product return policy
>will be extended to 60 days from date of purchase
>for all Divx-featured players purchased at Circuit
>City prior to June 16, 1999. Customers who have
>purchased players within the last 60 days may
>choose the $100 rebate, the new lower price, or an
>exchange or refund.
>
>Circuit City store associates will be happy to
>assist you with the rebate, refund or exchange
>process.
>
>
>================================
>Policy For Other Divx Retailers
>================================
>
>At this time, other Divx retailers have not yet
>communicated their refund, return, and exchange
>policy for Divx players. If you purchased your Divx
>player at a non-Circuit City location, please see
>your store for details.
>
>
>==========
>Thank You
>==========
>
>We truly value the support our customers have
>shown during the past year, and we are very
>disappointed that Divx and Circuit City can no
>longer make the Divx feature available. Should you
>have any additional questions, please feel free
>to contact our consumer affairs specialists at
>1-800-251-2665
> |
