"If you have seen any banner ads please let me know."
This reply speaks to me of anger and of arrogance, not of a calmly measured executive action.
The only thing to admire, IMO, about his reply, is that, as top dog, he took the heat. BUT...
Sarcasm to customers won't stand him in good stead now, in the long run, anytime. And the longer the thundering silence from the troops below him on this matter, especially in light of SI's openness in the past, the more it will look like a decision imposed from the top, in the face of opposition.
On the other hand, assuming it was argued out beforehand, and then imposed, everyone should now fall into line.
How sad,
Tom |
