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Technology Stocks : AUTOHOME, Inc

ATHM 24.98

+0.6%

12:58 PM EST

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To: E. Davies who wrote (11822)	6/27/1999 3:54:00 PM
From: GraceZ	Read Replies (1) of 29970

. It came to the right legal conclusion in the end but only after making life painful and exhausting for everyone involved. The fact is that there are some real issues that need to be addressed by Comcast and Comcast@Home. I experienced nothing near what this woman experienced in trying to deal with getting TV Cable and @Home here from Comcast....but they kept shuttling me between the two companies and one does not know what the other has done. I basically had the service rep (using the word service loosely) from Comcast calling me a liar and making fun of my responses while I was on the phone with her. Thankfully, I had the name and direct line of her superior from my previous contact with the company in trying to get the cable run up to my house. I was able to detail to him how rude and discourtious this rep was to me. As a stock holder in ATHM I'd hate to think that anyone would go through what I did, let alone what this other woman went through! That WAS straight out of Kafka! And I know how the slow wheels of justice here in good ole Baltimore grind. This is a city with more school administrators than teachers, more government workers than tax payers (or at least it seems that way).

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