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Pastimes : SI Beta Site Launch - 7/01/99
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To: jbe who wrote (343)7/8/1999 8:19:00 PM
From: greenspirit  Read Replies (1) of 2340
 
Joan, this entire Beta launch has me concerned about SI and the way the site is now being run....

1. I have sent in 5 suggestions and not received one acknowledgement whether they even received any. Before the Go2net buyout, Brad or Jeff would personally acknowledge suggestions and thank the customers for them. TWO PEOPLE! Now they have a team of probably dozens and can't seem to interact with the customer in a meaningful way. The least they could do is write a simple email program acknowledging receipt of suggestions.

2. What is the vision of this new Beta Site? Why are we changing what is obviously the most successful bulletin board on the internet? The only concrete explanation I can see is that the new site offers more room for links to other sites, which will generate advertising revenue. After using the new beta for more than a week on and off, I have yet to find a new value added feature we didn't readily have available before.

3. So here we are, at the crossroad and defining moment of Go2Net's business. How will the management team handle "differentiation" and "control". Will they lose the focus on the most important element of SI, its customers? Or will they delay the release of this beta and engage the customers in meaningful dialogue to describe the purpose behind this change?

I sure hope those cognitive engineering wizards Brad and Jeff are somewhere around helping the new blood understand what this beta site is all about, and how important the customers are toward SI's continued success.

Michael
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