TD Waterhouse Group (TWE) Message Board

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Non-Tech : TD Waterhouse Group (TWE)

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To: John Madarasz who wrote (580)	7/10/1999 1:16:00 PM
From: Craig A	Read Replies (2) of 1413

Some comments for the board. Have had Waterhouse accounts for three years now. Monthly statements are wonderful as is the end of the 1099 inv.My local branch is dynamite. Staff is beyond cordial and professional. I send the brokers dynamite munchies for the Holidays. They bend over backwards to solve any problems. I trade about 90 times a year. The site. Slower than coal tar lately. Have been furious. There have also been 20 minute waits at 6:30 AM if I wanted to talk to someone. Calls that I hope reach my local branch are often switched to NYC. I suggest visiting SCH board for comments there. All houses got caught with their pants down. Or they are not responding to the new volume with more staff. Was going to switch but it appears that I'd be out of the pan into the fire. Overall I'm hoping for improved service. Things have improved a bit with phone pick-up. I'm thinking of buying the stock.I own SCH but bought it high. "Common sense" would dictate that this is the bottom floor for TWE. What would be the downside risk? Comments appreciated. Craig

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