Maurice: thanks for defending my imbecilic questions/worries. Based on the variety of responses, I'd say there is and will continue to be a range of experiences in regards to G* performance. For instance, it may work under some trees, sometimes, depending on tree size, foliage density, length of time under tree, number of sats visible, etc. I'd say we'll have similar experiences in other situations (i.e. under clouds, in the rain, at sea, etc.) There probably isn't an always yes or always no answer to the questions except for perhaps battery life and cost of service. The point of my post was to generate discussion of performance expectations and suggest to G* that they need to manage such expectations. As mentioned earlier, several avenues exist such as training video, G* newsletter, or sending some select SI members a free phone for a limited test trial (I really like that idea). Customers need to clearly understand when, where, for how long, and at what price the phones will work. So far, G* has done little to provide details of such performance (i.e. Bernie says " we continue to be pleased with the superb performance of all segments of the space and ground systems..." What the heck does that mean??) If my imbecilic Dr. Seuss questions are not addressed by marketing before service initiation G* is setting themselves up for disappointed customers and negative press. Let's hope they improve as the marketing wheels begin to turn.
Yours truly,
The Imbecilic TMann |
