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Politics : Formerly About Applied Materials

AMAT 258.45

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10:19 AM EST

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To: Ian@SI who wrote (31373)	7/12/1999 10:30:00 AM
From: Clarksterh	Read Replies (1) of 70976

Ian - OT - There are root causes that can and will be removed from the product, if not by the original manufacturer then by a current or new competitor. Sure, and Richard didn't really say anything that was different from this, except that by the time you've fixed some of these problems technology has made many of the fixes obsolete. Why is this wrong? Clark PS TQ is a process and a goal, and the goal is inherently unachievable (point to any manufacturer anywhere which has reached 100% satisfaction of its customers. It doesn't happen unless you fudge the customer surveys to be very narrowly focused.).

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