J.D. Edwards, IET-Intelligent Electronics Partner to Deliver Field Service Management Solution
IET's W-6 Service Scheduler Optimization Solution to Be Integrated With
J.D. Edwards' OneWorld Customer Service Management System
DENVER and BOSTON, July 14 /PRNewswire/ -- Enterprise business software provider J.D. Edwards & Company (Nasdaq: JDEC) and IET-Intelligent Electronics, provider of software solutions that enable improved customer service through intelligent resource optimization, today announced the formation of a product alliance that will result in the integration of IET's W-6 Service Scheduler with J.D. Edwards' OneWorld(TM) customer service management system. The alliance rounds out J.D. Edwards' customer relationship management solution with the enterprise resource scheduling functionality of IET's W-6 Service Scheduler. With this integration, service organizations can more efficiently meet customer service requests through optimized resource scheduling.
"Partnering with an organization like J.D. Edwards, with its vast experience delivering enterprise customer solutions in a wide variety of industries, is a significant development that will greatly benefit both J.D. Edwards and IET-Intelligent Electronics," said Moshe Ben-Bassat, chairman and CEO at IET. "Of course, customers will benefit most of all as IET's fully scalable enterprise scheduling solution will now be offered as part of J.D. Edwards' OneWorld customer service management system."
As a result of the partnership and product integration, J.D. Edwards will be able to offer its customers a wide range of enhanced business benefits associated with optimized resource scheduling. Using IET's W-6 integrated with J.D. Edwards' OneWorld, service organizations will be able to complete more service calls per day, reduce mileage reimbursement, guarantee "on-time" service calls, better ensure service level commitments and reduce repeat calls. As part of this partnership agreement, IET and J.D. Edwards will integrate IET's W-6 with J.D. Edwards' OneWorld, with both companies working together in developing the supporting business logic.
W-6 Service Scheduler's functionality includes: a powerful optimization engine, a complete scheduling model, accurate real-time visibility of load and availability, and true appointment booking. W-6 Service Scheduler can be easily configured to meet the needs of any customer in practically any industry. Using IET-Intelligent Electronics' solution, an organization servicing personal computers for the home market was able to reduce travel time by over 20 percent, without compromising any of its service obligations. These kinds of efficiencies enable organizations to handle a growing number of service calls without hiring additional personnel.
"IET's W-6 product is a strong complement to J.D. Edwards' customer service management system," said Michael Schmitt, senior vice president at J.D. Edwards. "The top objectives in field service organizations are to improve customer responsiveness and decrease operational expenses. J.D. Edwards and IET deliver on both objectives through efficient, personalized customer interactions and improved asset utilization."
About IET-Intelligent Electronics
IET-Intelligent Electronics develops, markets, and supports software solutions that that enable customer-driven organizations to provide superior service through intelligent resource optimization. Chosen as the Best New Product at SME, IET's W-6 Service Scheduler is an advanced enterprise service scheduling solution that can be easily integrated with CRM's to provide optimized scheduling of service personnel. IET's TechMate is a diagnostic support tool for service and maintenance and works by guiding users through problem resolution. IET's headquarters are located in Campbell, California. IET also has offices and distributors throughout the United States, as well as in Canada, Germany, Israel, Norway, Singapore, and the United Kingdom. IET is backed by Oak Investment Management, Genesis Partners (CIBC Oppenheimer and E. Shalev Management), WorldView Investment Partners, and Hambrecht & Quist. IET can be reached at 888-IET-3308 or 408-377-6088. For more information about IET's product lines, visit www.iet-w6.com or www.iet-techmate.com.
About J.D. Edwards
J.D. Edwards provides Idea to Action(TM) software for managing the enterprise and supply chain. The Company's integrated applications give customers control over their front office, manufacturing, logistics/distribution, human resources and finance processes for the consumer products, industrial and services industries. J.D. Edwards enables Idea to Action with ActivEra(TM), a collection of tools and technologies that extend the J.D. Edwards SCOREx and AIMx supply chain solutions and, OneWorld(TM) and WorldSoftware(TM) enterprise business software. ActivEra allows customers to change their enterprise software quickly and easily during and after implementation. The Company's solutions operate in multiple computing environments, including Windows NT(R), UNIX(R) and OS/400(R), and are Java(TM) and HTML enabled.
Founded in 1977, J.D. Edwards is headquartered in Denver and posted fiscal 1998 revenues of $934 million. Additional information can be obtained by contacting the Company at 800-727-5333 or via the Internet at www.jdedwards.com.
NOTE: J.D. Edwards is a registered trademark of J.D. Edwards & Company. The names of all other products and services of J.D. Edwards used herein are trademarks or registered trademarks of J.D. Edwards World Source Company. All other product names used herein are trademarks or registered trademarks of their respective owners. The historical results stated above are not necessarily indicative of the results of any future period.
SOURCE J.D. Edwards & Company
CO: J.D. Edwards & Company; IET-Intelligent Electronics
ST: Colorado, Massachusetts
IN: CPR
SU: LIC
07/14/99 09:00 EDT prnewswire.com |
