Anybody want to translate into English?
FM
----
Monday July 19, 8:23 am Eastern Time
Company Press Release
Digital Island Announces First Service Level Agreements to Guarantee Network Availability and Packet Loss to 19 Countries
Other Breakthroughs Include Industry-First 1% Packet Loss Internationally, Extended Coverage to Global Peering Points, and Proactive Customer Reporting
SAN FRANCISCO--(BUSINESS WIRE)--July 19, 1999-- Digital Island, Inc. (Nasdaq:ISLD - news), a leading provider of network services for globalizing e-Business applications, announced today Global Delivery Service Level Agreements, the first SLAs to cover both a company's private backbone and beyond that to peering-partners' networks in 19 countries -- empowering e-Business initiatives where network downtime and sluggish Web-site performance can cost millions of dollars and loss of customers worldwide.
The new Global Delivery SLAs also include innovative monthly online reports, and are backed by automatic refunds of up to 50% of the monthly usage bill. In addition, Digital Island's unique usage-based billing ensures that customers never pay for packets that do not reach their destination for applications such as e-marketing, e-sales, e-support and e-fulfillment.
''Our Global Delivery SLAs once again demonstrate Digital Island's ability to convert technical innovation into a competitive advantage for our customers,'' said Ruann F. Ernst, president and CEO of Digital Island. ''Our Global Delivery SLAs underscore the importance of having a reliable network service provider for global e-Business. These Global Delivery SLAs clearly show that Digital Island is committed to companies that must provide consumers with a quick, reliable and consistent online experience anywhere in the world.''
Digital Island has two new Global Delivery SLAs. The Global Delivery Network Service Level Agreement covers the entire Digital Island Intelligent Network, including its private backbone and in-country peering circuits with a monthly availability guarantee of 99.8%. The Global Delivery Packet Loss Service Level Agreement also covers the entire Digital Island Intelligent Network with a guarantee that the network will not experience packet loss of more than 1% average per month.
To ensure customer satisfaction, network performance is monitored 24x7 by trained personnel to provide proactive notification to Digital Island customers. Existing Digital Island customers will receive an SLA addendum, while new customers will automatically qualify.
''The Global Delivery SLAs from Digital Island break new ground in global reach that shows customer commitment,'' said George Peabody, managing director, Aberdeen Group.
''Digital Island's Global Delivery SLAs are a great fit for Application Service Providers who need to serve their own customers with business-critical software for the new economy,'' said Steve Murray, research manager, International Data Corp.
Digital Island® is a leading provider of network services for globalizing e-Business applications. Digital Island serves companies that operate in multiple countries and need to securely and consistently extend business-critical applications for marketing, selling, servicing, or distributing products via the Internet.
Digital Island's service includes global content distribution and hosting, the localization of end-user online experiences, and a reliable global Intelligent Network, all of which are designed to deliver the right content, to the right customer, in the right market, at the right time.
The company has regional data centers in New York, Santa Clara, Honolulu and London, connecting directly into 19 countries with Local Content Managers in nine markets worldwide to provide the ubiquity and reach of the public Internet with the quality and functionality normally available only in a corporate wide-area network.
Important Notice
Digital Island is a registered trademark of Digital Island, Inc. All other trademarks are properties of their respective owners.
This release may contain forward-looking statements that involve risks and uncertainties. Important factors which could cause actual results to differ materially from those in the forward-looking statements, include but are not limited to: the company's short operating history which makes it difficult to predict its future results of operations; the company's history of operating losses and expected future losses which could impede its ability to address the risks and difficulties encountered by companies in new and rapidly evolving markets; the company's future operating results could fluctuate which may cause volatility or a decline in the price of the company's stock; the company may not be able to price its services above the overall cost of bandwidth causing its financial results to suffer; and other factors detailed in the Company's filings with the Securities and Exchange Commission including its recent filing on Form S-1.
--------------------------------------------------------------------------------
Contact:
Digital Island
Aine Muldoon, 415/228-4168
amuldoon@digitalisland.net
|
