Hello Mike: FYI - did your read today's news release?
If you missed it, here it is:
Wednesday July 21, 8:29 am Eastern Time
Company Press Release
Innofone Announces InnoButton, A Voice-Over Web
Business Solution
VAUGHAN, Ontario--(BUSINESS WIRE)--July 21, 1999--Innofone.Com, Incorp. (OTC
BB:INNF - news) announces plans to launch InnoButton(tm), a web-enabled and virtual call
center solution which allows users to speak directly over the Internet with a company's live
representative.
''This offers real time, consumer voice interaction to companies seeking to do business on
the Web. It's an enormous leap forward in terms
of e-Commerce solutions,'' said Larry Hunt, President of Innofone.
''This is a unique and proprietary technology which positions us for huge growth in the
Canadian market.''
''The revenue implications for companies using the technology will be significant,'' said
Hunt. ''InnoButton(tm) allows consumers to speak
directly and receive immediate assistance and information about products and services,
site navigation, security, or whatever is on their mind,
with a simple click of their mouse. The will assist companies in providing vastly improved
levels of customer satisfaction and is able to
capture business prospects before they move off to another site.''
Innofone Chairman, Ron Crowe said: ''We are extremely excited about the launch of this
new product, and the endless possibilities it has for
consumer and business clients alike. Bringing Internet customers together with a company
representative for personalized service is a major
advancement, and InnoButton(tm) is going to revolutionize the way business is conducted
on the Web.''
''By combining rich web site information with interactive personal service, the
InnoButton(tm) helps companies to create more advanced,
informative communications'', said Hunt. ''This new voice connectivity adds human touch to
the Web, enhancing the overall customer
experience, increasing customer satisfaction and opening up new sales and customer
service Opportunities.''
InnoButton(tm) technology is easy to use. Clicking on the InnoButton(tm) icon tells
customers that a site is voice-enabled.
Another click automatically dials a pre-selected number that has been assigned to the
company's call center, there's nothing to dial or look up.
The call is then converted into a traditional telephone call that is routed to a company's call
center anywhere in the world.
What this means for the consumer is direct access to any company on the Web anywhere.
For companies, the opportunity to create direct
sales, without requiring the client to log off the Internet and dial into a phone number, vastly
reduces lost sales and heightens impulse buying.
Representatives can speak directly to customers and can send Web pages directly to the
user's browser - all on the same phone line.
InnoButton's e-Commerce solution is easy to integrate with existing customer service or call
center resources since it does not require a
dedicated Automatic Call Distributor (ACD) or integrated computer telephony applications
-- and unlike other complicated e-commerce
solutions, no extensive representative training is required.
The addition of InnoButton(tm) to Innofone's line up of NextGen telecommunications
products will continue to keep Innofone at the
forefront of Internet Telephony in the Canadian market. |
