"Just For Grins:
More Tech Support stories sent in from various readers---
and they're all supposedly true!
Tech: "I need you to right-click on the
Open Desktop."
Customer: "Ok."
Tech: "Did you get a pop-up menu?"
Customer: "No."
Tech: "Ok. Right click again. Do you see a
pop-up menu?"
Customer: "No."
Tech: "Ok, sir. Can you tell me what you
have done up until this point?"
Customer: "Sure, you told me to write
'click' so I wrote click.'"
========
Customer: "I received the software update
you sent, but I am still getting the same error
message."
Tech: "Did you install the update?"
Customer: "No. Oh, am I supposed to install
it to get it to work?"
========
Tech Support: "Ok, in the bottom left hand
side of the screen, can you see the 'OK' button
displayed?"
Customer: "Wow ! How can you see my screen
from there?"
========
Customer: "I'm having trouble installing
Microsoft Word."
Tech: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech: "Ma'am, remove the disk and tell me
what it says."
Customer: "It says '[PC manufacturer]
Restore and Recovery disk.'"
Tech: "Insert the MS Word setup
disk."
Customer: "What?"
Tech: "Did you buy MS word?"
Customer: "No . . . ."
========
One woman called Dell's toll-free line to
ask how to install the batteries in her laptop.
When told that the directions were on the first
page of the manual the woman replied angrily, "I
just paid $2,000 for this damn thing, and I'm not
going to read the book."
========
Customer: "Uhh...I need help unpacking my
new PC."
Tech Support: "What exactly is the
problem?"
Customer: "I can't open the box."
Tech Support: "Well, I'd remove the tape
holding the box closed and go from there."
Customer: "Uhhhh...ok, thanks..." " |
