Westmoreland,
Hi!!!
RE: I do like what Dell is doing with strategic alliances. Their partnerships will be crucial.
THE DELL ADVANTAGE...
3/3/99 San Francisco
"WE HAVE SPENT THE PAST 15 YEARS REFINING TWO CORE CAPABILITIES: A CUSTOM-BUILD PROCESS FOR BOTH HARDWARE AND SOFTWARE THAT BRING COST EFFICIENCIES TO DELL AND ITS CUSTOMERS, AND A PERSONALIZED CUSTOMER RELATIONSHIP PROCESS THAT ALLOWS US TO PROVIDE EVER GREATER LEVELS OF SERVICE CUSTOMIZATION. THESE PROCESSES ARE SUPPORTED BY A WELL-DEVELOPED INFRASTRUCTURE FOR HIGH-VOLUME ORDER MANAGEMENT AND CONTINUOUS FLOW LOGISTICS, WHICH ENABLES US TO TAKE HUNDREDS OF THOUSANDS OF SYSTEM ORDERS, TURN THEM INTO MILLIONS OF COMPONENT REQUIREMENTS, AND WORK WITH VENDORS TO SYSTEMATICALLY CONVERT FROM ONE TO ANOTHER WITHIN SEVEN DAYS..
OUR CONTINUED INVESTMENTS IN SYSTEMS AND INFRASTRUCTURE, ALONG WITH OUR TIGHT ATTENTION TO CONSISTENT EXECUTION, HAVE ALLOWED US TO SCALE OUR COST AND SERVICE ADVANTAGES ACROSS NEW CUSTOMER SEGMENTS, SUCH AS THE CONSUMER SEGMENT, WHERE WE ARE GROWING AT 56%, THREE TIMES THE RATE OF OUR NEAREST DIRECT COMPETITOR. WE HAVE BEEN ABLE TO EXPAND PROFITABLLY INTO NEW GEOGRAPHIES, SUCH AS......"
THE INTERNET IS THUS PLAYING AN INTEGRAL ROLE IN THE TOTAL CUSTOMER EXPERIENCE, FROM COST AND PROCESS QUALITY, TO SERVICE, AND ULTIMATELY, AS A POWERFUL TOOL IN STRENGTHENING OUR RELATIONSHIPS WITH OUR CUSTOMERS. WE NOW HAVE WEB BASED LINKS FOR 12,000 OF OUR LARGEST CUSTOMERS. THESE LINKS BEGAN AS A WAY TO CONNECT CUSTOMERS DIRECTLY INTO OUR SERVICE AND SUPPORT DATABASES, TO INSTANTANEOUSLY DELIVER SUPPORT SPECIFIC TO CUSTOMER'S SYSTEMS. OVER TIME, WE EVOLVED THE SERVICE RELATIONSHIP OVER PREMIER PAGES TO EVER-DEEPER LEVELS. FOR INSTANCE, IT BEGAN WITH THE CUSTOMER-TO-SYSTEM RELATIONSHIP, IN WHICH THE UNIQUE ASSET TAG PROVIDES INSTANTANEOUS ACCESS TO ALL DELL INTERACTIONS WITH THE CUSTOMER SO OUR SUPPORT TEAMS HAVE A READY VIEW OF THE CUSTOMER'S HISTORY, ISSUES, AND PURCHASE PATTERNS. "
and it goes on and on and on and on....
THE DELL ADVANTAGE...
Tell me a company that wouldn't want this information and I'll show you one that will be out of business in five years...
IMO...this is for sale... :o) :o) :o)
Best, Kemble
And the Premier Pages are last known to be at 19,000 and growing daily...
|
